Tracey Wallace
Tracey is the director of content strategy at Klaviyo. Previously, she led marketing teams for early stage start-ups from $0 to $20M in revenue, and was the former Editor-in-Chief at BigCommerce, where she helped usher in the era of omnichannel retail. She started her career in journalism at Elle.com and Mashable, reporting on the convergence of fashion and technology––or what we all call today, "ecommerce."
Posts by this author

Tracey Wallace
Agentic shopping has arrived: how to segment Nov 6, 2025
Agentic shopping is here—real customers are now arriving from ChatGPT and other LLMs. Learn how Klaviyo and Shopify data let you identify, segment, and personalize for AI-driven shoppers to turn discovery into lasting customer relationships.

Tracey Wallace
The BFCM browsing boomNov 5, 2025
Ecommerce is in a browsing boom. Product views are up 37% YoY while orders lag behind. Discover how to turn browsers into buyers this BFCM 2026 with Klaviyo’s insights on personalisation, AI, and pre-holiday shopping trends.

Tracey Wallace
6 data-backed BFCM 2025 trends Oct 21, 2025
From early shopping and deeper discounts to the rise of loyalty and SMS growth—discover six BFCM 2025 trends shaping this year’s peak season.

Tracey Wallace
BFCM is the single biggest new-customer event of the yearOct 7, 2025
BFCM drives more new shoppers than the previous 3 months combined. Discover the data behind peak season success—and how brands can use Klaviyo to turn one-time buyers into loyal customers through smarter, omnichannel marketing.

Tracey Wallace
10 takeaways from K:BOS 2025Sep 26, 2025
Discover 10 key takeaways from K:BOS 2025 - from AI-powered marketing and omnichannel strategies to loyalty, data, and community shaping the future of B2C.

Tracey Wallace
Holiday browsing spikes just 10 days before Black FridaySep 23, 2025
Klaviyo data from 2024 shows the path from intent to purchase for BFCM is shorter than many think. The real bump in browsing begins only 10 days before Black Friday.

Tracey Wallace
1 in 4 dollars is made in peak seasonSep 9, 2025
Use Klaviyo proprietary data to understand how brands won the largest share of revenue for BFCM 2024––and apply those learnings this year.

Tracey Wallace
How to build your agenda at K:BOSSep 8, 2025
Join us at K:BOS 2025 in Boston, Sept 25–26. Discover keynotes, brand stories, Klaviyo product sessions, and BFCM education tracks. Build your agenda to maximize inspiration, learning, and networking at the year’s must-attend event.

Tracey Wallace
10 takeaways from K:LDN 2025Jun 24, 2025
Here are 10 key takeaways from K:LDN’s mainstage keynotes, expert sessions, and customer panels, highlighting how marketers are driving growth in 2025 and beyond.