AI-first customer service that drives revenue
Turn every conversation into revenue with an AI agent that resolves questions automatically, personalized self-service, and live support that knows the full customer story—all on one platform.
Your always-on AI agent
Answer questions, recommend products, and drive purchases automatically across every channel, 24/7.
One place, personalized for every shopper
Give every customer a personalized place to manage orders, get support, and discover products they'll love.
Empower your team
Put the full customer story and AI-powered tools in your team’s hands so they can resolve faster and respond personally.
Marketing and service, together.
One shared view of every customer so marketing and service work better together and every interaction gets smarter.
The AI agent that resolves more, sells more—no extra headcount
Customer Agent sees the full customer picture, from purchase history to real-time behavior. So it does more than answer questions. It recommends products, helps customers buy, and keeps conversations moving 24/7.
- Resolves up to 65% of questions automatically
- Ready on day one with pre-built retail use cases
- Customizable for your brand’s workflows
- Support your customers wherever they reach out—across chat, email, text, WhatsApp, and social
- Works across chat, email, text, WhatsApp, and social
- Test and control responses before they go live
- Seamless handoff to Klaviyo Helpdesk or any third-party helpdesk
Your customers’ new favorite place
Customer Hub brings everything customers need into one personalized experience. Orders, loyalty, subscriptions, recommendations, and support all live together, powered by real-time customer data.
- Recommendations, wishlists, and favorites that drive repeat purchases
- Self-service for orders, returns, subscriptions, and loyalty
- Personalized content for every shopper segment
- Works for logged-in customers and anonymous visitors
- Activity syncs back to Klaviyo to power smarter campaigns
- Customer Agent steps in with 24/7 AI-powered support
More resolutions. More revenue.
In this AI-powered workspace, every conversation starts with context—order history, loyalty status, marketing engagement, and past interactions—so your team can resolve faster with more personalized responses.
- Seamless handoff from Customer Agent with full context, when a human touch is needed
- Unified inbox for email, chat, SMS, WhatsApp, and Instagram DMs
- AI-powered ticket tagging and routing
- Macros and automations to speed up responses
- Service insights that help marketing act at the right moment
Marketing and service, powered by one AI platform
Every other service tool is built for service alone. Klaviyo is where your marketing data already lives — and when service runs on that same data, every interaction gets smarter.
Klaviyo Service
- Marketing and service, finally on one platform
- AI purpose-built for B2C retail — not a generic agent
- Full customer context from the first message
- Service insights power smarter campaigns
- Fewer escalations, higher CSAT, more revenue from service
It's not just better service. It's marketing and service on the same platform — getting smarter with every interaction.
Explore the rest of the B2C CRM
Klaviyo Service FAQ
Platform requirements vary by product:
- Customer Hub is currently only available to brands on Shopify.
- Customer Agent’s full functionality for web chat, SMS, and email is available to brands on Shopify. Brands that don’t use Shopify can still use Customer Agent to answer email and SMS questions based on uploaded knowledge, though recommendations and tracking won’t work.
- Helpdesk works with any ecommerce platform, but it requires Shopify for full functionality.