Customer service that knows your customer, and gets smarter
Every experience—whether self-serve, handled by AI, or resolved by your team—runs on the same customer data as your marketing. So it always starts by knowing your customer, and learns more with each interaction.
The AI agent that already knows your customers
More than a support chatbot, Customer Agent understands who customers are, what they've purchased, and how they engage with your brand. That context helps it resolve issues faster, personalise every interaction, and drive more revenue.
Ready from day one
Pre-trained on your data, policies, and brand voice, Customer Agent starts with the context it needs to get work done.
Gets smarter every day
Customer Agent learns from every interaction and continuously refines its approach to improve performance over time.
Profiles that keep getting richer
Each conversation adds more context to the customer profile, so your agent can personalise every interaction that follows.
Built for trust
From testing and simulations to audit trails and guardrails, every action is designed to be on brand and accurate.
Your customers’ new favourite place
Customer Hub brings everything customers need into one personalised experience. Orders, loyalty, subscriptions, recommendations, and support all live together, powered by real-time customer data.
- Recommendations, wishlists, and favorites that drive repeat purchases
- Self-service for orders, returns, subscriptions, and loyalty
- Personalised content for every shopper segment
- Works for logged-in customers and anonymous visitors
- Activity syncs back to Klaviyo to power smarter campaigns
- Customer Agent steps in with 24/7 AI-powered support
More resolutions. More revenue.
In this AI-powered workspace, every conversation starts with context—order history, loyalty status, marketing engagement, and past interactions—so your team can resolve faster with more personalised responses.
- Seamless handoff from Customer Agent with full context, when a human touch is needed
- Unified inbox for email, chat, SMS, WhatsApp, and Instagram DMs
- AI-powered ticket tagging and routing
- Macros and automations to speed up responses
- Service insights that help marketing act at the right moment
Marketing and service, powered by one AI platform
Every other service tool is built for service alone. Klaviyo is where your marketing data already lives — and when service runs on that same data, every interaction gets smarter.
Klaviyo Service
- Marketing and service, finally on one platform
- AI purpose-built for B2C retail — not a generic agent
- Full customer context from the first message
- Service insights power smarter campaigns
- Fewer escalations, higher CSAT, more revenue from service
It's not just better service. It's marketing and service on the same platform — getting smarter with every interaction.
Explore the rest of the B2C CRM
Klaviyo Service FAQ
Platform requirements vary by product:
- Customer Hub is currently only available to brands on Shopify.
- Customer Agent’s full functionality for web chat, SMS, and email is available to brands on Shopify. Brands that don’t use Shopify can still use Customer Agent to answer email and SMS questions based on uploaded knowledge, though recommendations and tracking won’t work.
- Helpdesk works with any ecommerce platform, but it requires Shopify for full functionality.