Answer common questions instantly
The questions your team answers a hundred times a day? Customer Agent takes care of them automatically, so your team can focus on everything else.
The AI customer service agent that already knows your customers
Resolve issues faster, drive more revenue, and deepen relationships with personalised service from Customer Agent – powered by your customer data from day one.
Trusted by 205,000+ brands
Help customers buy with confidence
Recommend the right products based on each shopper's behaviour and purchase history, and turn a service moment into a sale.
Build a richer customer profile
Preferences, behaviours, and conversation history are captured and updated in the customer’s profile automatically, helping every future interaction feel more relevant.
Go live in days, not weeks
Customer Agent comes pre-trained on your brand and empowers your teams to customise it further with just a prompt. Easy.
Create your ideal customer experience by telling your agent exactly what you have in mind. Klaviyo AI brings it to life in minutes – no engineers needed.
Build your agent
Create your ideal customer experience by telling your agent exactly what you have in mind. Klaviyo AI brings it to life in minutes – no engineers needed.
Automate support
Pre-built retail skills provide instant answers to common questions like ‘Where is my order?’ and help with returns, loyalty programmes, subscriptions, promotions, and more.
Launch faster
Pre-trained on your data, policies and brand voice, Customer Agent can start supporting your customers right away.
Flexible pricing that fits your needs
Visit the pricing page to see all the products and features available to help you create smarter customer journeys and longer-lasting relationships.
50 free conversations
Customer Agent
A 24/7 personalized AI assistant for your customers that answers questions and recommends products.
Service that learns from every customer moment
Give your agent feedback and watch it improve itself. The longer it runs, the smarter it gets.
Keep improving
Every day, Customer Agent reviews its own work, flags moments that didn’t land, and autonomously closes the gap.
Test before launch
Test how your agent responds with built-in simulations, and tweak it until you’re ready to go live.
Fine-tune behaviour
Chat with your agent to adjust how it acts and responds. AI does the work for you, so it’s easy to keep improving.
Resolve issues faster with AI that takes action
Some customers ask for help completing a task, like starting a return or editing an order. Customer Agent can actually complete the task for them.
Customer Agent can check loyalty points, process returns, edit orders, apply promotions, and provide recommendations without escalating to your team.
Help without handovers
Customer Agent can check loyalty points, process returns, edit orders, apply promotions, and provide recommendations without escalating to your team.
Connect your stack
Connect to any system through pre-built connectors or open APIs, so your agent can take action on behalf of customers.
Build richer profiles
Klaviyo learns more about each customer every time they engage. All that data is stored in their profile, so your agent can use it to tailor future experiences.
Support customers everywhere, in any language
Manage support across every channel and language from one centralised workspace, so your team has the context they need to resolve issues faster.
An agent you can trust. No surprises.
How your agent acts and responds is up to you. You’re in control.
Customise your agent
Define your agent's tone, persona, and communication style. Set guardrails that keep every response on-brand and compliant with policy.
Tailor every skill
Configure how each skill behaves, what triggers an escalation, and how your agent represents your brand. No engineers required.
Escalate seamlessly
When a customer needs human support, your agent routes them to Klaviyo Helpdesk or your existing helpdesk with the full history attached. There’s no need to start over.
Customer Agent FAQs
What is K:AI Customer Agent?
Customer Agent is an AI-powered autonomous service agent built on the Klaviyo CRM. It resolves support conversations, drives revenue through personalised recommendations, and enriches your customer profile—with 65% of questions resolved without the involvement of a human agent.
Does Customer Agent support multiple languages?
Yes. Customer Agent supports 113 languages, enabling brands to deliver seamless, personalised support in their customers’ preferred languages.
How quickly can my team go live?
Most brands go live within days. Because Customer Agent is pre-trained on retail workflows and already connected to your Klaviyo data, your CX team isn't starting from scratch—you’re starting with context. Pre-built skills for WISMO, returns, loyalty, subscriptions, and promotions are ready to use out of the box.
Why is Klaviyo's agent different from other AI agents?
Most AI agents are horizontal—built for any industry and configured for retail. Customer Agent is purpose-built for B2C from the ground up, with pre-built retail skills trained on real retail workflows. And because Klaviyo spans marketing and service, your agent knows each customer's purchases, loyalty status, email behaviour, and campaign history—context no standalone service agent can access.
Does Customer Agent work on email, not just chat?
Yes. Customer Agent handles conversations across email, SMS, chat and WhatsApp — with social media support coming soon. Configure it once, and your team can deliver a consistent experience across every channel your customers use.
How does it handle complex or sensitive issues?
Customer Agent includes configurable escalation paths, guardrails, and human hand-off triggers—all controlled by your service team. You decide what it handles autonomously, what gets flagged, and when a human steps in, with the full conversation context preserved every time.
Does my CX team control what the agent says and does?
Completely—no engineering team required. Your CX leaders configure agent behaviour, knowledge, tone, and actions in plain language. Built-in simulations let you test every skill before launch, and audit logs give full visibility into every decision the agent makes.
Does it integrate with loyalty and subscription platforms?
Yes. Customer Agent integrates with Yotpo, Smile.io, Recharge, Ordergroove, Skio, Shopify, and more—checking balances, applying rewards, and managing changes in real time, without escalating to your team.
How does it help increase revenue, not just reduce support volume?
Customer Agent turns every service conversation into a revenue opportunity—recommending products, saving subscriptions, applying relevant promotions, and feeding preference signals back into your CRM to power smarter marketing campaigns downstream.