The AI customer service agent that already knows your customers
Resolve issues faster, drive more revenue, and deepen relationships with personalised service from Customer Agent—powered by your customer data from day one.
Deliver personalised customer experiences instantly
Customer Agent makes every interaction more valuable, connecting with your customers across the channels they use, in the language they speak.
Start fast, powered by your data
Launch right away with pre-built skills and integrations, then prompt AI to create custom experiences for you.
Always learning, always optimising
Your agent checks its own work, spots what's not working, and never stops improving.
An agent that takes action
Most agents answer. Customer Agent acts. Connected to your entire tech stack, it handles requests end to end.
Accurate and on-brand, every time
Test everything before it goes live. Built-in simulations, audit trails, and guardrails keep every response accurate.
Go live in days, not weeks
Customer Agent comes pre-trained on your brand and empowers your teams to customise it further with just a prompt. Easy.
Build your custom agent
Create your ideal customer experience by telling your agent exactly what you have in mind. Klaviyo AI brings it to life in minutes—no engineers needed.
Ready to answer questions and close tickets
Pre-built retail skills provide instant answers to common questions like “Where is my order?” and help out with returns, loyalty, subscriptions, promotions, and more.
An agent that knows you
Pre-trained on your data, policies, and brand voice, Customer Agent can start supporting your customers right away.
Ready to respond, right out of the box
Get ahead of your customers’ most common questions. No training, configuration, or engineering needed.
Resolve every WISMO inquiry
Real-time order status and shipping updates, handled before they become a ticket.
Answer any FAQ instantly
Policies, delivery windows, size guides, answered from your support content at any volume.
Profile enrichment
Conversationally collect customer info to personalise future offers and campaigns.
Handle all subscription changes
Pause, skip, modify, or cancel via Recharge or Skio. No human required.
Edit orders before they ship
Update addresses, cancel, or modify items before fulfillment. No ticket, no wait.
Surface loyalty rewards
Points balances, tier status, and redemption options surfaced in every conversation.
Recommend the right product
Personalised suggestions based on catalog data, purchase history, and real-time context.
Apply promotions in real time
Fetch and apply promo codes based on customer history. Personalised, not generic.
Manage returns end-to-end
Initiates the return, generates the label, tracks progress through Loop, Narvar, AfterShip, and more.
Hand off when it matters
Detects complex situations and routes to a human with full conversation context. No customer starts over.
Back-in-stock alerts
Opt customers into restock notifications and turn missed purchases into future revenue.
COMING SOON
Proactive engagement
Reach out before customers do with post-purchase check-ins, reorder reminders, and more.
COMING SOON
Service that learns from every customer moment
Give your agent feedback and watch it improve itself. The longer it runs, the smarter it gets.
A continuous improvement loop
Every day, Customer Agent reviews its own work, flags moments that didn’t land, and autonomously closes the gap.
Preview performance before launch
Test how your agent responds with built-in simulations, and tweak it until you’re ready to go live.
Fine-tune behaviour in plain language
Chat with your agent to adjust how it acts and responds. AI does the work for you, so it’s easy to keep improving.
Resolve issues faster with AI that takes action
Some customers ask for help completing a task, like starting a return or editing an order. Customer Agent can actually complete the task for them.
Ready to act across your full tech stack
Connect to any system through pre-built connectors or open APIs, so your agent can take action on behalf of customers.
AI that does the work
Customer Agent can check loyalty points, process returns, edit orders, apply promotions, and provide recommendations without escalating to your team.
Every conversation improves personalisation
Klaviyo learns more about each customer every time they engage. All that data gets stored in their profile, so your agent can use it to tailor future experiences.
An agent you can trust. No surprises.
How your agent acts and responds is up to you. You’re in control.
Your brand voice
Define your agent's tone, persona, and communication style. Set guardrails that keep every response on-brand and on-policy.
You set the rules. Not us.
Configure how each skill behaves, what triggers an escalation, and how your agent represents your brand. No engineers required.
Hand off to live agents with complete context
When a customer needs human support, your agent routes to Klaviyo Helpdesk or your existing helpdesk with the full history attached. No need to start over.
“Klaviyo has always prioritised customer activity. It makes perfect sense that they'd be able to take that data and help marketers and service teams make smarter choices on how to help their customers.”
Emeric Harney, Director of marketing at Harney & Sons
With marketing and service together, every interaction makes the next one better
Every other service tool is built for service alone. Klaviyo is where your marketing data already lives — and when service runs on that same data, every interaction gets smarter.
It's not just a better agent. It's better data, powering a better agent, compounding with every conversation.
Trusted by brands worldwide
Customer Agent FAQ
Customer Agent is an AI-powered autonomous service agent built on the Klaviyo CRM. It resolves support conversations, drives revenue through personalised recommendations, and enriches your customer profile — with 65% of questions resolved without a human agent involved.