Smarter support and sales with an AI customer assistant
K:AI Customer Agent is your best salesperson—24/7 data-driven AI that recommends, converts, and resolves across channels.
Always on. Always helping. Always converting.
Solutions that lead straight to sales
Every conversation becomes a chance to buy. Customers can browse, choose, and add to cart without ever leaving the chat.
Goodbye drop-offs, hello checkouts
From browsing to checkout to post-purchase, Customer Agent delivers answers and recommendations at exactly the right moment to keep customers coming back for more.
AI to live agent, seamlessly
When a conversation needs a person, Customer Agent makes the handoff seamless—passing the full history and details so your team can focus on helping, not catching up.
Smart from the start
From the moment you turn it on, Customer Agent automatically ingests your storefront and support resources, so it’s customer-ready right away.
See how Customer Agent supports, sells, and scales
Support with selling power
With Customer Agent, your chats aren’t just about answering questions—they’re about guiding shoppers toward products they’ll love, faster.
- Recommend the perfect product in real time by drawing on live conversation cues.
- Personalize every chat with insights from profiles, orders, and intent signals.
- Keep the momentum going by letting shoppers add products to their cart without leaving the chat.
- Give shoppers confidence to buy with quick answers on fit, availability, policies, and more.
Keep shoppers moving, not second-guessing
Hesitation is part of every shopping journey. Customer Agent turns those pauses into opportunities, guiding customers from product page to purchase without the drop-off.
- From welcomes to cart nudges to new product drops, turn campaigns into real conversations with an AI agent that’s ready to engage in real time.
- Check in with a text when shoppers are browsing, starting checkout, or leaving a cart behind—and let AI keep the conversation going
- Meet customers where they’re at with offers, product details, and answers on the channel they prefer.
- Help customers after checkout: track orders today, with returns, exchanges, and subscription updates coming soon.
From AI to human, without the hiccups
When a customer needs a person, Customer Agent makes the handoff feel natural. Your team gets the full story instantly so they can focus on helping—not catching up.
- Route conversations instantly to Klaviyo Helpdesk or whatever support tool you use.
- Pass along the full conversation history—plus customer details—so your team picks up right where AI left off.
- Give feedback on every exchange (coming soon) to improve future interactions.
Customer ready from the start
No training, no developers, no delay. Just switch it on and Customer Agent is ready to start helping customers across every channel.
- Automatically pulls in your storefront, help center, catalog, and support pages so your Agent is customer-ready from day one.
- Turn it on across web chat, SMS, RCS, email (beta) in a single setup, with WhatsApp coming soon.
- Fine-tune how it responds by training it on additional knowledge like docs, PDFs, or URLs.
- Try it out in live preview mode before you launch and ensure every response is on-brand.
Let Customer Agent handle the heat
“In the last 90 days, over 50% of conversations handled by Customer Agent were fully resolved without any service team involvement. Customers get instant answers, our team gains bandwidth for high-touch moments, and that’s setting us up for success.”
Rachel Fagan, Happy Wax
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Customer Agent FAQ
K:AI Customer Agent is Klaviyo’s AI-powered sales and service assistant that’s available 24/7 to answer questions, recommend products, and resolve issues—before, during, and after purchase.