Full customer context
Marketing, service, and ecommerce data on one real-time profile, so every support conversation has the full picture of the customer.
KLAVIYO VS
Marketing and service on one profile
Gorgias is a capable ecommerce helpdesk. Klaviyo Service brings support and marketing onto one real-time customer profile, with Customer Agent, Helpdesk, and Customer Hub, so you run support and marketing from one platform instead of a standalone help desk.
Why brands choose Klaviyo
Profiles that get richer
Customer Agent can add new profile properties from support conversations, so each interaction makes the next message and the next reply smarter.
Support that drives revenue
Customer Agent works 24/7 across email, web chat, SMS, and WhatsApp, resolving questions and recommending products, so support becomes a growth channel on the same platform as marketing.
Customer Spotlight
Klaviyo Customer Hub and Customer Agent help you capture more customer data and integrate it into your CRM program, so you can build a unified customer experience across web, lifecycle, and service.
Yurac Lebron, Senior digital marketing manager, K9 Ballistics
Read K9 Ballistics storyPowering 205,000+ relationship-driven brands across 100+ countries, with 400+ pre-built integrations
Grow like these brands
86%
Naked Wardrobe resolved 86% of Customer Agent queries in 90 days with AI
12K+
Ministry of Supply had over 12K self-serve support interactions with Customer Hub in the last year
53%
Folk Clothing resolved 53% of support conversations with Customer Agent in last 90 days
Here’s what your move looks like
First, bring your data in
Your customer data and conversation history move into Klaviyo, onto the same profiles as your marketing, with no gap in support.
Then, you set up support
Helpdesk, Customer Agent, and Customer Hub stand up on your existing profiles while Gorgias keeps handling tickets.
Go live when you’re ready
Once everything looks good, move support to Klaviyo and run it alongside marketing at your own pace.
Ready to move beyond Gorgias?
Bring support and marketing onto one customer profile with Klaviyo Service, and turn every conversation into context your whole team can use.
FAQ for moving from Gorgias to Klaviyo
How do I migrate from Gorgias to Klaviyo?
Your customer data and conversation history move into Klaviyo, onto the same profiles as your marketing, and Klaviyo Service is set up there. The migration is sequenced so support stays running throughout.
Does Klaviyo replace my help desk?
Yes, it can. Klaviyo Service, with Helpdesk, Customer Agent, and Customer Hub, can replace your current help desk. Or you can add Klaviyo to your existing help desk, on the same profiles as your marketing.
What is Customer Agent?
Customer Agent is Klaviyo’s AI support agent. It works 24/7 across email, web chat, SMS, and WhatsApp, resolving questions and recommending products.
Can support and marketing really share one profile?
Yes. Support conversations and marketing history live on the same real-time customer profile, so context carries across both teams.
What channels does Klaviyo Service support?
Email, web chat, SMS, and WhatsApp, all managed from one platform.
Do I need developers to run Klaviyo?
No. Klaviyo is built for marketer- and support-team-led execution, with APIs and custom objects available when a technical team wants them.
What kind of support does Klaviyo offer?
Klaviyo Academy, live training, the Help Center, the Community forum, and a strong partner network.