Optimize your growth with Klaviyo support and services
Our professional services and support packages provide the guidance and help you need to reach, and exceed, your goals.
Compare success and support packages
|
Enterprise Most comprehensive |
Professional More strategic guidance |
Standard Included in paid plans | |
|---|---|---|---|
|
24/7 email support | |||
|
Email response time* |
Urgent issues: 1 hr High issues: 4 hrs Normal issues: 6 hrs Low issues: 12 hrs |
Urgent issues: 2 hrs High issues: 8 hrs Normal issues: 12 hrs Low issues: 24 hrs |
Urgent issues: 4 hrs High issues: 12 hrs Normal issues: 24 hrs Low issues: 48 hrs |
|
Live chat support |
Weekdays: 24/7 Weekends: 24/7 |
Weekdays: 24/5 Weekends: Local business hours |
Weekdays: 24/5 No weekend coverage |
|
Unlimited access to customer education | |||
|
Dedicated training sessions |
2x per year |
1x per year | |
|
Deliverability strategist** |
Included |
Available upon request | |
|
– Tailored deliverability remediation strategies | |||
|
– Proactive deliverability monitoring |
Up to 5 domains | ||
|
– Deliverability marketing audit |
Up to one domain 2x/year | ||
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– Quarterly Deliverability Performance Reviews for monitored domains | |||
|
Solutions architect** |
Available upon request | ||
|
– Technical guidance for advanced use cases | |||
Explore agency partners
Discover our agency partners and uncover what they bring to the table. Understanding the full scope of support available is key to making an informed choice. We’re here to help you, every step of the way.
Professional services
Standard onboarding
Get structured onboarding support to set up your marketing program quickly and start engaging your audience.
Premium onboarding
Start seeing results faster with personalized guidance to launch and optimize your marketing program.
Implementation services
Start reaching your audience sooner with expert guidance and hands-on support for a faster launch.
Email templates
Save time and send polished campaigns faster with email templates built by Klaviyo to your design specifications.
Flow build services
Get automated campaigns up and running faster with flows built to your designs specifications, right in your account.
Digital strategy
Gain tailored insights to strengthen performance across email, SMS, and all connected marketing channels.
Customer education training
Build new skills through live, one-on-one training sessions designed to help you get more from Klaviyo.