Optimize your growth with Klaviyo support
Our standard, professional, and enterprise success and support packages provide the guidance and help you need to reach—and exceed—your goals.
Compare success and support packages
Standard
Included in all paid plans
- 24/7 email support
- Email response times
Urgent issues: 4 hrs (24 / 7)
High issues: 12 hrs*
Normal issues: 24 hrs*
Low issues: 48 hrs* - Live chat support
Weekday coverage: 24 hours / 5 days a week
No weekend coverage available
- Customer education
Unlimited access to the Academy, Help Center, Community forum, and group live trainings
Professional
Premium support for more strategic guidance
- 24/7 email support
- Email response times
Urgent issues: 2 hrs (24 / 7)
High issues: 8 hrs*
Normal issues: 12 hrs*
Low issues: 24 hrs* - Live chat support
Weekday coverage: 24 hours / 5 days a week
Weekend coverage: Local business hours
- Customer education
Unlimited access to the Academy, Help Center, Community forum, and group live trainings
- Dedicated training sessions
1x a year
- Deliverability strategist
Available upon request
- Tailored deliverability remediation strategies
Enterprise
Most comprehensive success package
- 24/7 email support
- Email response times
Urgent issues: 2 hrs (24 / 7)
High issues: 8 hrs*
Normal issues: 12 hrs*
Low issues: 24 hrs* - Live chat support
Weekday & weekend coverage: 24 hours / 7 days a week
- Customer education
Unlimited access to the Academy, Help Center, Community forum, and group live trainings
- Dedicated training sessions
2x a year
- Deliverability strategist assigned
- Tailored deliverability remediation strategies
- Warming and dedicated infrastructure setup guidance
- Deliverability marketing audit for up to one domain 2x/year
Quarterly Deliverability Performance Reviews for monitored domains
- Proactive deliverability monitoring for up to 5 domains
- Solutions architect available
- Technical guidance and enablement
*Email and live chat response times based on local business hours