SUCCESS + SUPPORT PACKAGES

Optimize your growth with Klaviyo support

Our standard, professional, and enterprise success and support packages provide the guidance and help you need to reach—and exceed—your goals.

Compare success and support packages

Standard

Included in all paid plans

  • 24/7 email support
  • Email response times

    Urgent issues: 4 hrs (24 / 7)
    High issues: 12 hrs*
    Normal issues: 24 hrs*
    Low issues: 48 hrs*

  • Live chat support

    Weekday coverage: 24 hours / 5 days a week

    No weekend coverage available

  • Customer education

    Unlimited access to the Academy, Help Center, Community forum, and group live trainings

Professional

Premium support for more strategic guidance

  • 24/7 email support
  • Email response times

    Urgent issues: 2 hrs (24 / 7)
    High issues: 8 hrs*
    Normal issues: 12 hrs*
    Low issues: 24 hrs*

  • Live chat support

    Weekday coverage: 24 hours / 5 days a week

    Weekend coverage: Local business hours

  • Customer education

    Unlimited access to the Academy, Help Center, Community forum, and group live trainings

  • Dedicated training sessions

    1x a year

  • Deliverability strategist

    Available upon request

  • Tailored deliverability remediation strategies

Enterprise

Most comprehensive success package

  • 24/7 email support
  • Email response times

    Urgent issues: 2 hrs (24 / 7)
    High issues: 8 hrs*
    Normal issues: 12 hrs*
    Low issues: 24 hrs*

  • Live chat support

    Weekday & weekend coverage: 24 hours / 7 days a week

     

  • Customer education

    Unlimited access to the Academy, Help Center, Community forum, and group live trainings

  • Dedicated training sessions

    2x a year

  • Deliverability strategist assigned
  • Tailored deliverability remediation strategies
  • Warming and dedicated infrastructure setup guidance
  • Deliverability marketing audit for up to one domain 2x/year

    Quarterly Deliverability Performance Reviews for monitored domains

  • Proactive deliverability monitoring for up to 5 domains
  • Solutions architect available
  • Technical guidance and enablement

*Email and live chat response times based on local business hours