Optimize your growth with Klaviyo support and services
Our professional services and support packages provide the guidance and help you need to reach, and exceed, your goals.
Enterprise Most comprehensive | Professional Most strategic guidance | Standard Included in paid plans | |
|---|---|---|---|
24/7 email support | |||
Email response time* | Urgent issues: 1 hr High issues: 4 hrs Normal issues: 6 hrs Low issues: 12 hrs | Urgent issues: 2 hrs High issues: 8 hrs Normal issues: 12 hrs Low issues: 24 hrs | Urgent issues: 4 hrs High issues: 12 hrs Normal issues: 24 hrs Low issues: 48 hrs |
Live chat support | Weekdays: 24/7 Weekends: 24/7 | Weekdays: 24/5 Weekends: Local business hours | Weekdays: 24/5 No weekend coverage |
Unlimited access to customer education | |||
Dedicated private live training sessions | 2x per year | 1x per year | |
Technical + deliverability health | 1 annual technical audit 1 annual deliverability audit | 1 annual overall health check | |
Expert services credits (one time engagements with Klaviyo Professional Services for consultative guidance or hands-on task execution) | Allocated annually Additional credits available for purchase a la carte | Available for purchase a la carte | Available for purchase a la carte |
Klaviyo-provided Slack channel | |||
Deliverability strategist* | |||
– Proactive deliverability monitoring & optimization strategies | for 2 domains | ||
– Midyear review | for 2 domains | ||
– Monthly meetings | for 2 domains | ||
Explore agency partners
Discover our agency partners and uncover what they bring to the table. Understanding the full scope of support available is key to making an informed choice. We’re here to help you, every step of the way.
Professional services
Standard onboarding
Get structured onboarding support to set up your marketing program quickly and start engaging your audience.
Premium onboarding
Start seeing results faster with personalized guidance to launch and optimize your marketing program.
Implementation services
Start reaching your audience sooner with expert guidance and hands-on support for a faster launch.
Email templates
Save time and send polished campaigns faster with email templates built by Klaviyo to your design specifications.
Flow build services
Get automated campaigns up and running faster with flows built to your designs specifications, right in your account.
Digital strategy
Gain tailored insights to strengthen performance across email, SMS, and all connected marketing channels.
Customer education training
Build new skills through live, one-on-one training sessions designed to help you get more from Klaviyo.
Expert Services a la carte
Focused, one-time engagements with the Klaviyo Professional Services Team