Optimize your growth with Klaviyo support and services

Our professional services and support packages provide the guidance and help you need to reach, and exceed, your goals.

Compare success and support packages


Most comprehensive


More strategic guidance


Included in paid plans

24/7 email support

Email response time*

Urgent issues: 1 hr

High issues: 4 hrs

Normal issues: 6 hrs

Low issues: 12 hrs

Urgent issues: 2 hrs

High issues: 8 hrs

Normal issues: 12 hrs

Low issues: 24 hrs

Urgent issues: 4 hrs

High issues: 12 hrs

Normal issues: 24 hrs

Low issues: 48 hrs

Live chat support

Weekdays: 24/7

Weekends: 24/7

Weekdays: 24/5

Weekends: Local business hours

Weekdays: 24/5

No weekend coverage

Unlimited access to customer education

Dedicated training sessions

2x a year

1x a year

Deliverability strategist


Available upon request

Tailored deliverability remediation strategies

Deliverability marketing audit

Up to one domain 2x/year

Proactive deliverability monitoring

Up to 5 domains

Solutions architect

Technical guidance and enablement

Quarterly Deliverability Performance Reviews for monitored domains

*Email and live chat response times based on local business hours

Explore agency partners

Discover our agency partners and uncover what they bring to the table. Understanding the full scope of support available is key to making an informed choice. We’re here to help you, every step of the way.

Professional services