Basis of Cost Savings ROI figures are based on a subset of Klaviyo Customer Agent customers that self-reported resolution rates. These customers participated in case studies and may not necessarily be representative of the typical Customer Agent customer experience. 65% + Deflection Rate The 65% default resolution rate reflects Klaviyo's cross-company aggregate resolution rate across paying customers. This model assumes that your customers’ support access patterns remain the same pre- and post-deployment of Customer Agent. Standard Results May Vary Disclaimer: The ROI calculations provided by this tool are illustrative estimates only. Actual performance may vary and is influenced by numerous factors specific to your business. Klaviyo disclaims liability for any discrepancies between estimates and actual results. Pricing AI cost per conversation reflects Klaviyo's current published Customer Agent pricing and is subject to change. Your contracted rate may differ.