Introducing Klaviyo’s new CIO
Generated by Klaviyo AI
The post announces Archana Rao as Klaviyo’s new Chief Information Officer and outlines her extensive background leading IT at major technology companies. It explains how her experience, mindset, and focus on data and AI will shape Klaviyo’s internal systems and customer-facing capabilities as the company scales.
- Experienced technology leader: Archana Rao joins Klaviyo as a three-time CIO with over 25 years of experience at high-growth tech companies including Unity Technologies and Atlassian.
- Proven scaling track record: She has led major IT transformation efforts and helped Atlassian scale from $1B to $3B in revenue, with prior leadership roles at Cisco, Symantec, and Veritas.
- Customer-first IT mindset: Rao views IT as a connective, productivity-boosting function that links teams across the business and drives innovation rather than simply providing support.
- Data-driven foundation: Her belief that data underpins great systems and companies aligns with Klaviyo’s data-centric platform and the strong impact it has on customers.
- AI and systems focus: At Klaviyo, she will help shape how AI and internal systems are used to enable smarter decisions, faster execution, and greater value for customers.
At Klaviyo, we’re building more than a product–we’re building a company designed to help brands grow smarter, faster, and more efficiently. That takes great systems behind the scenes, just as much as it takes great software on the surface. That’s why I’m excited to welcome Archana Rao as our new Chief Information Officer.
Archana is a three-time CIO who brings more than 25 years of experience helping high-growth tech companies scale. Most recently, she led global IT at Unity Technologies, where she drove major transformation efforts to support teams around the world. Before that, she was CIO at Atlassian, helping to scale the company from $1B to $3B in revenue, and has also held leadership roles at Cisco, Symantec, and Veritas.
What sets Archana apart isn’t just her track record—it’s her mindset. She brings a strong engineering background, deep operational rigor, and a customer-first approach to everything she does. She sees IT not as a support function, but as the glue that connects teams—from HR and finance to marketing and sales—and a force multiplier that unlocks productivity, scale, and innovation.
Archana has always believed that data is the foundation for every great system—and every great company. That belief is part of what drew her to Klaviyo: a platform built on data, where customer impact is tangible and experimentation is encouraged. She was especially inspired by the way our customers speak about Klaviyo—not just as a tool, but as a critical partner in their growth.
At Klaviyo, Archana will play a key role in shaping how we use AI to drive smarter, faster decisions—not just internally, but in ways that directly benefit our customers. As we scale, the systems powering our teams need to be as innovative and reliable as the products we deliver. Archana will help us raise the bar on both—so we can move faster, serve better, and deliver more value to the brands that rely on us.
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