Paul Jordan

Senior product manager - Klaviyo

Paul Jordan is the product lead for Helpdesk at Klaviyo. He began his career as a frontline support agent at HubSpot before transitioning to a Solution Architect on Klaviyo's Mid Market team. Before leading Helpdesk, he led the API, Developer Experience, and Code teams at Klaviyo. Outside of work he can be found gardening, walking his pug, and cheering on the Celtics.

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Paul Jordan

Sep 25, 2025

Introducing Helpdesk in Klaviyo

Klaviyo Helpdesk unifies customer support across email, chat, SMS, WhatsApp, and social—giving agents a 360° view of each customer. Unify your marketing and service teams to resolve issues faster and turn every conversation into growth.