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Grant Deken

Grant Deken

Grant Deken is Head of Product for Klaviyo Service, where he partners with teams across product, engineering, design, and go-to-market to build AI-powered tools that help brands deliver better customer experiences.

Posts by this author

Grant Deken
Jun 22, 2026
Does your AI support agent know your customer?
Most AI support agents know nothing about who they're talking to. See why built-in customer data beats bolted-on helpdesks for AI that actually drives revenue.
Grant Deken
May 18, 2026
We built Customer Agent as a platform, not a product
Most AI customer service tools hit a ceiling fast. Here’s why Klaviyo built Customer Agent as a platform and what that unlocks for brands.
Grant Deken
Mar 26, 2026
The future of customer service
Klaviyo is building the customer agent platform for what's next. See how agentic customer service and brand-specific AI agents will define the future of customer service platforms.