Customer Agent

Customer Agent Shipping & Returns: Remove Pre-Purchase Friction

Resolve the logistics objections that stall a first purchase.

Grant Deken — Product Manager, Klaviyo

Paste into Customer Agent to create a custom skill

Configure the agent to answer pre-purchase shipping, delivery-time, and returns/exchange questions from my approved policies. Be specific about timeframes and costs where available; if the answer depends on location, ask for the destination first. Frame returns as low-risk to build buying confidence without overpromising beyond policy.

Paste to

Customer Agent

Everything your customers ask. Handled automatically.

Out of the box, on day one - no training, no configuration, no engineers.

Browse by category

Let Klaviyo AI do the work inside Composer — audits, builds, and fixes across your account.

Configure, optimize, and extend Klaviyo Customer Agent with targeted skill-building prompts.

Segmentation + audiences

Build the segments and audiences worth messaging, straight from your data.

Lifecycle flows

Design the automated journeys that turn first orders into loyal repeats.

Strategy + planning

Set the plan, the calendar, and the budget for what comes next.

Campaign creation

Draft launch-ready emails, texts, and rich messages for any send.

Personalization

Make every send adapt to who's opening it, with dynamic content.

Reporting + analysis

Read your performance, benchmark it, and find the highest-leverage change.