Customer Agent
Customer Agent Escalation Rules: Route to Humans Correctly
Make sure the right conversations reach a human at the right time.
Paste into Customer Agent to create a custom skill
Build me a product-finder skill that recommends the right product after a couple of quick questions. When a shopper is unsure, ask at most 2–3 short qualifying questions (use case, preference, budget, who it’s for), then recommend up to 3 best-fit products from the live catalog. Each should have a one-line reason that it matches their answers and a direct link. Never interrogate, never recommend more than 3 at once, and if nothing fits well, say so and offer the closest alternative.
Paste to
Customer Agent
Everything your customers ask. Handled automatically.
Out of the box, on day one - no training, no configuration, no engineers.
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Composer
Let Klaviyo AI do the work inside Composer — audits, builds, and fixes across your account.
Customer Agent
Configure, optimize, and extend Klaviyo Customer Agent with targeted skill-building prompts.
Segmentation + audiences
Build the segments and audiences worth messaging, straight from your data.
Lifecycle flows
Design the automated journeys that turn first orders into loyal repeats.
Strategy + planning
Set the plan, the calendar, and the budget for what comes next.
Campaign creation
Draft launch-ready emails, texts, and rich messages for any send.
Personalization
Make every send adapt to who's opening it, with dynamic content.
Reporting + analysis
Read your performance, benchmark it, and find the highest-leverage change.