Emil leads Customer Agent and AI automation at ECD Digital Strategy, a Klaviyo Elite Master Partner and Klaviyo's 2026 Agency Partner of the Year for the Americas. He builds AI systems that turn Customer Agent conversations into weekly fixes and revenue flows for DTC brands, combining Klaviyo's Customer Agent APIs with automated testing and human approval.
See how 3 agencies use Klaviyo Customer Agent to book classes, save subscriptions, and screen damage claims, plus the build that nearly tripled chat conversion.
