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Customer Agent

Back-in-stock notification & instant purchase

Notifies customers the moment a waitlisted product is available and enables immediate purchase in the same conversation.

Karisa Tate — Product Marketing, Klaviyo
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When a product a customer has been waiting for comes back in stock, proactively notify them via their preferred channel. Confirm which item they were waiting for, let them know it is available now, and offer to complete the purchase immediately in the conversation. If the item sells fast, add a light urgency note. If they are no longer interested, ask why and write that signal back to their profile.
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Customer Agent

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