It’s the year of the browse. Shoppers are viewing more before they buy.
For brands, this behavior shift is both a challenge and an opportunity: your digital storefront is doing more work than ever to inform, inspire, and influence purchase decisions. Peak season now begins with browsing, not buying, and marketers who translate those browsing signals into relevant engagement will own the path to purchase.
That means your site experience is the new sales associate, and personalization is the new persuasion. The question isn’t just how to capture attention, but how to keep earning it—and turn every browse into a deeper, smarter, more connected relationship.
The latest data shows that how—and how much—shoppers explore varies dramatically by category. Apparel & accessories continues to dominate, with sites earning an average of 21 product views per order, up from 16 last year—a reflection of ecommerce’s transformation into an experience as much as a transaction. Consumers aren’t just shopping. They’re curating, exploring styles and stories before they commit.
Meanwhile, food & beverage—a category once defined by habitual, low-consideration purchases—has seen the fastest growth in product views. Shoppers who once reordered without thinking are now taking time to compare ingredients, packaging, and values. Even in routine categories, discovery is becoming part of the ritual.
Together, these shifts point to a new kind of shopper: more intentional, more research-driven, and more attuned to the details behind every purchase. Browsing is no longer a passive prelude to conversion. It’s a signal of curiosity, confidence, and control. For brands, that means the path to purchase starts long before the cart.
High-browse brands (like apparel or home goods) should lean into inspiration, and use Klaviyo’s AI-personalized product recommendations to feature “complete the look” or “frequently bought together” recommendations.
Low-browse brands (like food or beauty) should keep discovery friction-free with AI-personalized product recommendations that anticipate need before shoppers lose momentum.
It begins with the quiet hum of curiosity in October. The latest data shows that November and December still drive 1 in 4 annual product views, but October drives more of a site’s product views than any other month. Shoppers aren’t waiting for the deals to drop. They’re already researching, comparing, and deciding what they want weeks in advance.
The days leading up to Black Friday now form a distinct intent window—a period of intense digital activity when browsing surges, carts fill, and decisions crystallize. Shoppers are signaling intent long before they click “buy.” When the clock strikes Black Friday, conversion simply catches up with consideration.
For brands, this reframes the season entirely. Winning BFCM isn’t just about the sale. It’s about owning the anticipation. The brands that shape perception in October will capture conversion in November.
To stay visible in this new landscape, brands must deliver personalization that feels as natural and immediate as the experiences powered by AI itself. Since early 2025, 14% more brands have added product recommendations to their automated flows, and emails containing recommendations are up 19%. Clearly, marketers are already racing to keep pace with the expectation of hyper-relevance.
Personalization is no longer a differentiator. It’s the price of entry. The brands that stand out this BFCM will be those that don’t just react to behavior but anticipate it, using AI not merely to automate what already exists but to elevate every moment of connection.
Built for this moment. Built for BFCM.

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