Frequently asked questions

Frequently asked questions about SMS text automation for ecommerce businesses


Check out our answers to the most common questions we get about SMS marketing and what you can do in Klaviyo.

SMS marketing is the act of a business sending a text message campaigns, promotions, news, updates and more to customers who have opted in. The term “SMS,” stands for “short message service” and brands use this form of communication to interact with their customers on a more personal level.