SMS marketing automation for ecommerce

Customers want your texts. Why keep them waiting? Keep customers happy and business growing with SMS.

SMS marketing message for a brand 10% off discount

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Fast and far-reaching

99% of all texts are read—90% within 3 minutes

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Preferred by customers

63% would switch brands to one that communicates by text

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Profitable

Klaviyo users who text see an average ROI of 24X

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Easy

Get your business SMS toll-free number and start texting today

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Get personal with customers

Klaviyo’s business SMS marketing platform combines the effectiveness of advanced personalization with the immediacy of text messages.

Turn anonymous site visitors into SMS subscribers. Sync all your customer data to craft truly relevant messages that inspire action. Use SMS and email side-by-side, seamlessly, so each customer hears from you on the channel they prefer.

You can even recreate the personal touch of in-store shopping with two-way SMS conversations.

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Frictionless SMS opt-in

Grow your SMS list several ways: mobile-optimized forms (including click-to-text and new multi-step forms), opt-in at checkout, API, and Instagram.

Limitless personalization

With Klaviyo’s 200+ built-in integrations and unlimited importing, all your data is on hand to create highly targeted, ultra-personal text messages.

Predictive analytics

Machine learning unlocks new ways to anticipate a customer’s needs. Send a well-timed text based on the predicted next order date.

See results, clear as day

Texting for business is smart business, but using separate email and SMS marketing services is a headache. Tracking conversion gets muddy, each solution may take credit for the same order, and there are separate reports to export and manage.

Klaviyo shows you exactly what’s driving sales, with clear reporting and analytics for your owned marketing.

reports library in Klaviyo

See results, clear as day

Texting for business is smart business, but using separate email and SMS marketing services is a headache. Tracking conversion gets muddy, each solution may take credit for the same order, and there are separate reports to export and manage.

Klaviyo shows you exactly what’s driving sales, with clear reporting and analytics for your owned marketing.

COMING SOON: SMS A/B testing

Test it all—text, images, emoji, send times, and more—to reveal the winning combo for marketing text messages that inspires customers to act.

NEW: Reports library

Know exactly how well text messaging is performing for your brand, with a host of pre-built, customizable reports for both SMS and email.

SMS and email side-by-side

See exactly which messages drive sales, and learn how email and SMS performance compares depending on the message and the customer.

SMS marketing service dashboard example from Klaviyo

Jump in, the water’s great

A new marketing channel can feel daunting, but you’ve got this.

Customers want your texts, so you’re already starting strong. Marketing by SMS is easy to incorporate into the rest of your marketing, and Klaviyo’s templates and automations are ready to go. Anti-spam compliance is built in, so no worries there. Simple, flexible SMS pricing means you only pay for what you need.

Get started in minutes

Claim your toll-free number, create a signup form, and start growing your SMS list today.

Ready-to-use SMS templates

You’re not starting from scratch. There’s 
a library of common ecommerce communications, ready for you to customize.

Compliance is a nonissue

Klaviyo keeps you on the up and up. Consent, identification, opt-out keywords—it’s all automatic

Klaviyo users who add SMS see more revenue within 30 days

Using SMS and email together in Klaviyo immediately produced benefits for KontrolFreek. Instead of sending texts and emails to everyone, we’re targeting our text messages, sending less of them, and still making more money

Mitchell Chapman,Manager of Digital Marketing KontrolFreek
Read the case study ›

Klaviyo tracks everything about our customers. I get all the data, all the metrics, all the preferences, all the conversion tracking right in a single customer profile. It’s perfect—a marketer’s dream.

Ashley Werner,Director of Social Communication GhostBed
Read the case study ›

We’re extremely excited to see high click rates that are improving every week.

Kelsey Taylor,Ecommerce Manager The Brand Outlet
Read the case study ›

Emails are rich and engaging. Texts are crisp and immediate. Use both to increase reach, satisfaction, and sales.

SMS tips from the Klaviyo blog