Use AI for faster review replies
Generated by Klaviyo AI
The post explains how Klaviyo’s AI helps generate personalized responses to customer reviews directly from the Reviews tab. It outlines how this speeds up reply times while keeping merchants in full control of what is published.
- Impact of responses: Responding quickly to reviews can reduce churn and increase perceived trustworthiness among consumers.
- AI-generated drafts: Klaviyo’s AI uses the customer’s review and feedback to instantly draft several personalized reply options.
- Simple workflow: From the Reviews tab, users can select a review in Pending Activity and click Draft reply with AI to generate responses.
- Full user control: No AI-generated response is posted automatically, and users can edit or replace drafts to match their brand voice.
- Further resources: The article links to guides on getting started with Klaviyo reviews, responding to reviews, and moderating them.
While product reviews themselves are critical for building trust and driving sales, so are your responses to them. 89% of consumers read businesses’ responses to reviews. And, replying to reviews quickly is equally important – it can help reduce customer churn by 15%. Plus, businesses that respond to customer reviews are viewed as 1.7x more trustworthy.
We’re thrilled to announce that you can now use AI to create personalized review replies with the click of a button. When any new review comes in, Klaviyo’s AI will automatically generate a series of replies – saving you time and helping you respond to customers faster.
Save time replying to reviewers with AI
To get started with AI review replies, head to the Reviews tab. Here, you’ll see your Pending Activity – this includes all reviews that require moderation or a response. When you’re ready to respond to a particular review, click the Draft reply with AI button. We use context from the customer’s review and their specific feedback to craft an appropriate, personalized response. In a few seconds, Klaviyo will give you a series of replies to choose from.
Note: No response is published without your consent. You retain full control over what is shared with customers – you can edit or replace the AI-generated response to align with your brand voice.
Learn more
We’re excited to bring more AI features to the Klaviyo platform that help you save time and collect more quality reviews. Below, check out some additional resources for Klaviyo reviews.
Related content
