Use AI for faster review replies
Generated by Klaviyo AI
The article explains how Klaviyo’s AI helps generate personalized responses to product reviews, improving speed and consistency. It outlines where to access AI review replies, how suggestions are created, and how merchants retain control over final responses.
- Impact of review responses: Responding quickly to reviews builds trust, reduces churn, and influences how consumers perceive a business.
- AI-generated reply drafts: Klaviyo’s AI automatically creates multiple personalized reply options for each new review based on its content and feedback.
- Simple workflow in Reviews tab: Users can open Pending Activity, select a review, and click “Draft reply with AI” to generate suggested responses in seconds.
- Full control over publishing: No AI-generated response is posted without approval, and users can edit or replace drafts to match their brand voice.
- Additional review resources: The article links to guides on getting started with Klaviyo reviews, responding to reviews, and moderating review content.
While product reviews themselves are critical for building trust and driving sales, so are your responses to them. 89% of consumers read businesses’ responses to reviews. And, replying to reviews quickly is equally important – it can help reduce customer churn by 15%. Plus, businesses that respond to customer reviews are viewed as 1.7x more trustworthy.
We’re thrilled to announce that you can now use AI to create personalised review replies with the click of a button. When any new review comes in, Klaviyo’s AI will automatically generate a series of replies – saving you time and helping you respond to customers faster.
Save time replying to reviewers with AI
To get started with AI review replies, head to the Reviews tab. Here, you’ll see your Pending Activity – this includes all reviews that require moderation or a response. When you’re ready to respond to a particular review, click the Draft reply with AI button. We use context from the customer’s review and their specific feedback to craft an appropriate, personalised response. In a few seconds, Klaviyo will give you a series of replies to choose from.
Note: No response is published without your consent. You retain full control over what is shared with customers – you can edit or replace the AI-generated response to align with your brand voice.
Learn more
We’re excited to bring more AI features to the Klaviyo platform that help you save time and collect more quality reviews. Below, check out some additional resources for Klaviyo reviews.
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