Senior Billing Specialist
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo is seeking a Senior Billing Specialist that will actively contribute to the growth and development of our Accounts Receivable and Finance functions. This highly impactful role will work cross-functionally with teams like customer success, product, operations, systems, and sales to ultimately help establish a consistent customer journey. This role will support a balance of day to day operations, as well as contribute directly to improvements in operational processes, data entry, and technology. This person must be self-motivated, dedicated, hard-working, and extremely organized. It’s an incredibly exciting time for our team, as Klaviyo continues to tackle new challenges in a fast-paced, growing environment. Come join us and help create a delightful experience for our customers.
How You Will Make a Difference
- Review contract amendments and subscriptions to ensure accurate customer billing
- Create high value transactions such as usage based invoices
- Confirm various customer billing terms and meet those criteria
- Maintain a working knowledge of all standard processes to support and guide internal stakeholders as needed
- Assist in month, quarter, and year end close cycles by reporting accurate data
- Support in special Accounts Receivable and Accounting projects
- Participate in testing for billing improvement projects
- Identify opportunities to resolve challenges within the order to cash processes
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are
- Experience in accounts receivable platforms; Stripe, Zendesk, Salesforce, NetSuite is a plus
- 2-3 years of experience in a SaaS industry, experience with SOX a plus
- Basic understanding of accounting principals
- Experience supporting and testing billing system improvements
- Comfortable with both following and developing process documents
- Intermediate Excel skills (Pivot Tables, Index Match, Sum If, etc.)
- Must be able to thrive in a fast-paced, innovative environment including ability to remain flexible, proactive, resourceful, and efficient while interacting with internal and external stakeholders
- Ability to work collaboratively and effectively with others within and outside of Finance teams
- Extremely organized with good project management skills
- Must be able to work independently, take initiative in identifying needs, organizing work day, and make effective use of time
- Strong attention to accuracy and detail
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.