At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
At Klaviyo, our culture is central to who we are and how we grow. As the Senior Manager of Talent Acquisition Enablement and Experience, you will lead a team responsible for developing the systems, programs, and experiences that attract, engage, and support top talent. Reporting to the Head of Talent Acquisition and working closely with senior leadership, you’ll build and optimize recruiting processes and technology that scale with our growth. You are an operations-focused leader with a passion for creating efficient and equitable hiring practices that align with Klaviyo’s commitment to respect, equity, and excellence.
A successful candidate will have experience in high-growth, technology-driven environments and will bring a strategic, data-informed approach to scaling talent acquisition. You have a track record of operationalizing talent programs, enhancing the candidate experience, and leveraging technology to drive measurable impact. A thoughtful leader and continuous learner, you approach challenges with both creativity and rigor, enabling Klaviyo’s TA team to be adaptable, impactful, and aligned with our mission.
How you’ll make a difference:
- Talent Acquisition Enablement and Operations:
- Develop and optimize end-to-end recruiting processes and systems, ensuring efficiency, scalability, and alignment with Klaviyo’s goals.
- Lead a team focused on program management, recruiting operations, and recruiting technologies, implementing solutions that support fair, data-driven, and effective hiring.
- Candidate Experience:
- Oversee initiatives to deliver an engaging, positive candidate experience from application through onboarding, aligning interactions with Klaviyo’s core values.
- Guide the design and deployment of candidate engagement programs that reflect our commitment to creating an equitable and inclusive experience.
- Strategic Program Development:
- Design and drive high-impact recruiting programs that support company-wide goals, optimizing our ability to attract talent with diverse experiences and perspectives.
- Partner cross-functionally with HR, Marketing, and Operations to align recruiting strategies with broader organizational objectives.
- Data Analysis and Reporting:
- Utilize analytics to assess the effectiveness of talent acquisition programs, providing actionable insights and recommendations to senior leadership.
- Ensure data integrity and accuracy within TA systems, and develop reports that inform and support continuous improvement.
- Employer Branding and Candidate Engagement:
- Content Marketing: Develop and execute a content strategy that highlights Klaviyo’s mission, values, and culture through employee stories, thought leadership, and engaging multimedia content. Collaborate with Marketing and Communications teams to ensure consistency across platforms. Deliver targeted recruitment marketing campaigns.
- Branding (Partnerships, Events, etc.): Build and strengthen relationships with external partners, industry organizations, and universities. Coordinate branding events, sponsorships, and other initiatives to increase Klaviyo’s visibility in the talent market.
- Competitive Intelligence: Conduct ongoing analysis of market trends, talent mapping, competitors, and employer branding benchmarks. Use insights to inform strategies and maintain Klaviyo’s competitive edge in sourcing and attracting top talent.
Who you are:
- Bachelor’s degree in Business Administration, HR, or a related field; advanced degree or certification (e.g., PMP) preferred.
- 10+ years in talent acquisition, recruiting operations, or TA enablement, with a focus on scaling processes in technology-driven or high-growth environments.
- 5+ years of experience in a people leadership role, including demonstrated experience in managing performance, driving accountability, and supporting career growth within teams.
- Proven experience leading TA enablement, including program management, systems optimization, and process improvement.
- Strong strategic thinking and operational expertise with a data-driven approach to decision-making.
- Proficiency with recruiting technologies and data analytics, including ATS and CRM systems.
- Demonstrated ability to partner effectively with cross-functional teams and senior leaders.
- Excellent communication skills and the ability to influence outcomes at all levels.
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Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.