Use reviews to improve support
Generated by Klaviyo AI
The post explains how the enhanced Gorgias x Klaviyo integration syncs product review and profile property data into the help desk in real time. It shows how this added context helps support teams respond faster, triage negative reviews automatically, and turn poor experiences into positive ones.
- Real-time data sync: Product review and profile property data now flow into Gorgias in real time, giving agents up-to-date customer information.
- Automatic ticket creation: Negative product reviews automatically create tickets in Gorgias so support teams can quickly triage and respond.
- Richer customer context: Synced profile properties like star rating, size, and location provide agents with deeper context to resolve issues efficiently.
- Turning reviews around: Proactive outreach based on poor reviews can transform negative experiences into positive feedback about customer service.
- Simple setup: Enabling additional data sync only requires checking the relevant options in the Gorgias integration settings within Klaviyo.
Gorgias and Klaviyo users have been integrating their marketing and customer service strategies for years.
Passing data between our platforms empowers marketers to create amazing customer experiences across every touchpoint. And now we’ve made our integration with Gorgias even better––by syncing product review and profile property data to your help desk in real–time.
More data for help agents to access means faster response times and happier customers. With these integration enhancements, you can delight them even more by proactively reaching out to customers who left you a poor review.
More data, more chances to delight customers
Imagine a new customer buys a dress they’d been eyeing for weeks. But, the package was damaged during delivery and the fabric ripped. Annoyed, they leave a negative review and go about their day. But your team members get a notification about that review, and are able to quickly contact the customer and offer to ship a replacement free of charge. That customer updates their review, turning the entire experience into a glowing review about great customer service.
The Gorgias x Klaviyo integration makes this possible by automatically creating tickets when customers leave poor reviews for your team to triage quickly and easily. Plus, the integration syncs over profile property data to give help desk agents full insight into the data you’ve collected about each customer like star rating, size, or their location. The more context help desk agents have about your customers, the better and faster they’re able to resolve their inquiry and create a great customer experience.
At Klaviyo, we want to create more ways for you to unlock meaningful relationships like these with your customers, especially when it comes to your help desk. Simply check off the boxes under your integration settings to start syncing more data into Gorgias.
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