The AI customer service agent that already knows your customers
Resolve issues faster, drive more revenue, and deepen relationships with personalized service from Customer Agent—powered by your customer data from day one.
Deliver personalized customer experiences instantly
Customer Agent makes every interaction more valuable, connecting with your customers across the channels they use, in the language they speak.
Start fast, powered by your data
Launch right away with pre-built skills and integrations, then prompt AI to create custom experiences for you.
Always learning, always optimizing
Your agent checks its own work, spots what's not working, and never stops improving.
An agent that takes action
Most agents answer. Customer Agent acts. Connected to your entire tech stack, it handles requests end to end.
Accurate and on-brand, every time
Test everything before it goes live. Built-in simulations, audit trails, and guardrails keep every response accurate.
Go live in days, not weeks
Customer Agent comes pre-trained on your brand and empowers your teams to customize it further with just a prompt. Easy.
Build your custom agent
Create your ideal customer experience by telling your agent exactly what you have in mind. Klaviyo AI brings it to life in minutes—no engineers needed.
Ready to answer questions and close tickets
Pre-built retail skills provide instant answers to common questions like “Where is my order?” and help out with returns, loyalty, subscriptions, promotions, and more.
An agent that knows you
Pre-trained on your data, policies, and brand voice, Customer Agent can start supporting your customers right away.
Ready out of the box, ready for your workflows
Launch fast with ready-to-go skills, then prompt AI to customize any of them or build new ones from scratch. No engineers needed.
Resolve returns and exchanges
Checks eligibility, initiates the return, and suggests the right size or variant based on past purchases.
Act as an in-stay concierge
Comes loaded with full guest context, ready to handle dining, activities, and requests without a single re-introduction.
Start the meal before the table's ready
Captures dietary preferences, surfaces past orders, and takes a first-round order so it's ready when the table is.
Personalize every pre-visit intake
Asks the right questions based on the service booked and surfaces answers to the practitioner before the session starts.
Capture preferences without asking
Picks up on signals volunteered in conversation and writes them to the profile in real time — no surveys required.
Check in after delivery
Catches fit or setup issues before they become returns, and recommends the right next purchase.
Handle transportation and local recs
Transportation logistics and curated local recommendations, tailored to what returning guests enjoyed before.
Close the loop on campaign clicks
Recognizes which campaign a customer clicked, answers what's holding them back, and closes the sale in the same conversation.
Answer property and amenity FAQs
Instant answers on hours, policies, and availability, personalized for returning guests based on stay history.
Right-size every membership
Flags low session counts or upcoming renewals, then recommends the right tier based on actual usage.
Follow up after every visit
Checks in on how it went, makes rebooking easy, and escalates concerns before they go unaddressed.
Announce new locations, precisely
Reaches out to the guests most likely to visit based on proximity and visit history — not a broadcast.
Service that learns from every customer moment
Give your agent feedback and watch it improve itself. The longer it runs, the smarter it gets.
A continuous improvement loop
Every day, Customer Agent reviews its own work, flags moments that didn’t land, and autonomously closes the gap.
Preview performance before launch
Test how your agent responds with built-in simulations, and tweak it until you’re ready to go live.
Fine-tune behavior in plain language
Chat with your agent to adjust how it acts and responds. AI does the work for you, so it’s easy to keep improving.
Resolve issues faster with AI that takes action
Some customers ask for help completing a task, like starting a return or editing an order. Customer Agent can actually complete the task for them.
Ready to act across your full tech stack
Connect to any system through pre-built connectors or open APIs, so your agent can take action on behalf of customers.
AI that does the work
Customer Agent can check loyalty points, process returns, edit orders, apply promotions, and provide recommendations without escalating to your team.
Every conversation improves personalization
Klaviyo learns more about each customer every time they engage. All that data gets stored in their profile, so your agent can use it to tailor future experiences.
An agent you can trust. No surprises.
How your agent acts and responds is up to you. You’re in control.
Your brand voice
Define your agent's tone, persona, and communication style. Set guardrails that keep every response on-brand and on-policy.
You set the rules. Not us.
Configure how each skill behaves, what triggers an escalation, and how your agent represents your brand. No engineers required.
Hand off to live agents with complete context
When a customer needs human support, your agent routes to Klaviyo Helpdesk or your existing helpdesk with the full history attached. No need to start over.
“Klaviyo has always prioritized customer activity. It makes perfect sense that they'd be able to take that data and help marketers and service teams make smarter choices on how to help their customers.”
Emeric Harney, Director of Marketing at Harney & Sons
With marketing and service together, every interaction makes the next one better
Every other service tool is built for service alone. Klaviyo is where your marketing data already lives — and when service runs on that same data, every interaction gets smarter.
It's not just a better agent. It's better data, powering a better agent, compounding with every conversation.
Trusted by brands worldwide
Customer Agent FAQ
Customer Agent is an AI-powered autonomous service agent built on the Klaviyo CRM. It resolves support conversations, drives revenue through personalized recommendations, and enriches your customer profile—with 65% of questions resolved without a human agent involved.