Senior Director, G&A Systems
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
As the Senior Director of G&A Systems, you will be the strategic technology executive responsible for maturing and scaling the systems that form Klaviyo's corporate backbone. Reporting to the CIO, you will own the definitive technology vision and roadmap for our Finance, People, and Legal organizations. In this critical "leader of leaders" role, you will orchestrate a team of technology leaders to build a world-class, globally scalable, and compliant foundation. Your leadership will be instrumental in enabling Klaviyo’s continued growth by ensuring our most vital corporate operations are efficient, automated, auditable, and secure.
What You'll Do
- Own the G&A Technology Vision and Roadmap: Define and own the multi-year technology strategy for all General & Administrative functions, ensuring tight alignment with the CFO, Chief People Officer, and General Counsel's strategic objectives and the company's financial plan.Own the enterprise application strategy, guiding platform decisions, process optimization and automation at scale.
- Lead a Team of Leaders: Lead, coach, and develop a high-performing organization, including a team of managers, engineers and architects. Set a high bar for strategic thinking, operational rigor, and proactive business partnership.
- Master the application systems Core: Provide strategic oversight for the entire financial and people systems landscape, including our ERP (Netsuite), Procure-to-Pay (Coupa), revenue systems and Treasury platforms. Ensure these systems are optimized for global scale and public company reporting demands.
- Build a World-Class People & Legal Stack: Drive the forward-looking strategy for our People technology (Workday HCM, talent acquisition, total rewards) and Legal technology (contract lifecycle management, equity management) to create a best-in-class employee experience.
- Champion SOX Compliance and Data Integrity: Own the design, implementation, and operation of IT General Controls (ITGCs) for SOX compliance. Partner with Internal Audit and external auditors to ensure our systems and processes are auditable and secure.
- Drive key initiatives: Relentlessly pursue efficiency and scalability by automating core business processes, including procure-to-pay, record-to-report, and hire-to-retire, freeing up our G&A teams to focus on higher-value work. Be an AI champion and change-agent within the organization to help our partners adopt best practices.
- Manage the G&A Portfolio: Assume full ownership of the G&A systems portfolio, including strategic planning, budget management, resource allocation, and executive-level vendor management to maximize ROI.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are
Required Qualifications:
- 12+ years of progressive experience in enterprise systems or corporate IT, with proven success leading systems to support G&A functions in modern, fast-growing tech/SaaS companies
- A systems thinker who sees the big picture but also understands the operational and technical details to get there.
- A trusted advisor and empathetic partner to the business functional leaders with the ability to translate business needs into systems solutions..
- 5+ years of experience in a "leader of leaders" role, with a demonstrated ability to manage and develop other managers.
- Extensive domain expertise in technology strategy for both Finance and HR within a global, public company.
- Deep, practical experience with SOX IT General Controls (ITGCs) and a history of successful partnerships with internal and external audit teams.
- Proven track record owning and delivering multiple large-scale system implementations (e.g., ERP, HCM) from business case through to adoption and value realization.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Preferred Qualifications:
- Deep architectural knowledge of Netsuite/Oracle ERP and Workday HCM is strongly preferred.
- Experience with modern Legal and Compliance technology platforms (e.g., Ironclad, OneTrust).
- Experience leading technology integration and business process harmonization for M&A.
- An MBA or other relevant advanced degree.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.