At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.
In this role, you’ll own the systems, programs, and signals that power our ability to reach inboxes at scale. You’ll proactively monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&D teams, Deliverability teams, and Customer teams to improve long-term outcomes across Klaviyo’s massive sending footprint.
Ideal candidates are deeply curious, data-driven, and excited to build systems that scale. You thrive in ambiguous environments, and know how to balance short-term incident response with long-term program development.
How You’ll Make a Difference:
- Strategic Ownership and Impact
- Own Klaviyo’s anti-abuse monitoring systems and signals, including risk vetting signals, logs and alert analysis.
- Identify, investigate, and resolve deliverability-impacting abuse events, partnering with internal and external stakeholders to ensure rapid and thorough resolution.
- Build scalable, repeatable processes for triaging issues, mitigating risk, and improving long-term reputation and performance across our sending infrastructure.
- Maintain trusted relationships with anti-spam and anti-abuse industry players, serving as Klaviyo’s representative in the anti-abuse ecosystem.
- Proactively surface trends, anomalies, and risks through infrastructure-level data analysis, and partner with Engineering and Security to address root causes
- Collaborate with cross-functional customer facing teams to provide expert support and systems-level insights that drive better customer outcomes.
- Partner with R&D, Deliverability, Security, and other internal teams to align on sending best practices, policy enforcement, abuse mitigation, and product improvements.
- Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in product planning, incident response, and program design.
- Drive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides).
- Represent Klaviyo in the anti-abuse ecosystem, participating in relevant industry forums (e.g., M3AAWG), conferences, and mailing lists.
- Stay current on industry trends and emerging threats, and bring those insights back to influence Klaviyo’s infrastructure strategy.
- Elevate strategic issues and improvements through research and analysis of both internal and external data.
- How That Gets Done
- Develop an in-depth knowledge of the Klaviyo platform, sending infrastructure, and compliance policies
- Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales on strategic projects to scale compliance processes and reduce friction in the customer experience
- Investigate and address threats on the platform, effectively engage and escalate for timeline response and mitigation
- Performs customer impacting incident triage to include determining scope, urgency, and potential impact; identify the specific vulnerability and make recommendations which enable expeditious remediation
- Generate and review reporting related to threat alerts and user log behavior such as unwanted mail rate, time to detection, response time etc.
- Enhances techniques, workflows, processes and tools to drive the overall compliance team operations and support strategic growth
- Take an active role in thought leadership through advocacy of the Compliance team and driving prioritizations that directly impact the continuous improvement of the teams’ contributions
- Represent Klaviyo in the anti-abuse community by participating in conferences, forums and mail lists
- Performs other related duties as assigned
Who You Are:
- A thoughtful communicator, skilled at expressing technical processes in a clear and accessible way across written and verbal channels.
- Self-motivated and curious, eager to dive deep into data and infrastructure to understand and solve root causes.
- Calm under pressure with a track record of navigating fast-paced, ambiguous environments with changing priorities.
- Comfortable engaging directly with customers, internal stakeholders, and technical vendors in a professional and productive way.
- Known for your technical problem-solving abilities and structured approach to investigation and resolution.
- Passionate about scaling systems—you’re constantly thinking about how to improve, automate, or streamline.
- Bring a collaborative mindset and thrive on cross-functional partnerships that drive impact.
Qualifications
- 3+ years in a technical anti-abuse/compliance operations role—preferably at an ESP or high-volume marketing communication provider.
- Data analysis chops-
- Proven experience with anti-abuse and fraud prevention tools (e.g., Sift, Stripe Radar, Ehawk)
- Strong understanding of fraud and abuse landscapes and security protocols
- Familiar with Excel (e.g., VLOOKUP, pivot tables), G-Suite, Zendesk, Salesforce, and ticketing systems
- Familiarity with APIs, email and SMS marketing platforms, and e-commerce ecosystems
- Deep understanding of messaging compliance, privacy standards, and global regulations
- Presence or participation in anti-abuse industry groups (M3AAWG, etc.) is a strong plus
- Experience working with SMS/MMS technologies, technical writing, training, or web development is a strong plus
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.