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Customer Agent

Upsell during reservation confirmation

Introduces one contextually relevant upgrade or add-on immediately after confirming a reservation, informed by the guest's stay history and trip context.

Karisa Tate — Product Marketing, Klaviyo
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When a guest confirms a reservation, immediately after confirming their booking details, introduce one contextually relevant upgrade or add-on. Base the suggestion on their stay history, loyalty tier, and the nature of their trip — a couple celebrating an occasion might be offered a room with a view; a business traveler might be offered early check-in. Present it as a natural recommendation, not a sales pitch. If they decline, do not push further. Log whether the upsell was accepted or declined to improve future targeting.
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