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Customer Agent

Timed revisit engagement

Detects when a regular guest has deviated from their personal visit cadence and proactively opens a contextual re-engagement conversation — not a generic win-back message.

Karisa Tate — Product Marketing, Klaviyo
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For guests who visit regularly, monitor their visit cadence from their profile. When a guest has gone noticeably longer than usual between visits — based on their personal pattern, not a generic rule — proactively reach out. Reference their favorite location and a specific detail from their last visit or order. Surface a relevant reason to come back — a seasonal menu, a new dish, a limited-time offer that fits their taste preferences. Include a direct path to making a reservation in the conversation. Do not use generic win-back language.
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