Customer Agent

Service-to-sale cross-sell

Converts resolved support interactions into revenue moments by surfacing a personalized product recommendation at the close of the conversation.

Tanner Elvidge — Product Manager, Klaviyo

Paste into Customer Agent to create a custom skill

After successfully resolving a customer's support issue, look at their purchase history and open cart to identify a relevant product recommendation. Introduce it naturally at the end of the service conversation — not as a hard sell, but as a helpful suggestion based on what they already own or have shown interest in. If an eligible promotion exists for that product, surface it. Complete the purchase within the conversation if they are interested.

Paste to

Customer Agent

Everything your customers ask. Handled automatically.

Out of the box, on day one - no training, no configuration, no engineers.

Browse by category

Let Klaviyo AI do the work inside Composer — audits, builds, and fixes across your account.

Configure, optimize, and extend Klaviyo Customer Agent with targeted skill-building prompts.

Segmentation + audiences

Build the segments and audiences worth messaging, straight from your data.

Lifecycle flows

Design the automated journeys that turn first orders into loyal repeats.

Strategy + planning

Set the plan, the calendar, and the budget for what comes next.

Campaign creation

Draft launch-ready emails, texts, and rich messages for any send.

Personalization

Make every send adapt to who's opening it, with dynamic content.

Reporting + analysis

Read your performance, benchmark it, and find the highest-leverage change.