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Customer Agent

Product & service questions

Answers product and service questions with purchase-history context for returning customers, guiding them toward a better fit rather than repeating recommendations they have already tried.

Karisa Tate — Product Marketing, Klaviyo
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Answer questions about products and services — ingredients, usage instructions, contraindications, expected results, and what differentiates similar options. For returning customers, reference their purchase history to give more relevant answers — for example, acknowledging that they have already tried a similar product and guiding them toward a better fit. Escalate to a human expert for complex medical or clinical questions.
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Customer Agent

Everything your customers ask. Handled automatically.

Out of the box, on day one - no training, no configuration, no engineers.

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