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Customer Agent

Product delivered, now what?

Proactively checks in after delivery to drive activation, catch issues before they become returns, and introduce the next product in the customer's journey.

Rohan Krishnan — Product Manager, Klaviyo
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Two to three days after a customer's order is delivered, proactively reach out with a genuine check-in — not a review request. Ask how they are getting on with their purchase: does it fit, have they set it up, are they happy with it? If they love it, introduce the natural next product in their journey. If they are confused about how to use it, walk them through it. If there is an issue, handle it immediately before it becomes a return request. Write the outcome of the conversation back to their profile.
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