Customer Agent

Post-visit wellness follow-up

Checks in after an appointment to capture sentiment, facilitate rebooking for positive experiences, and escalate concerns to the appropriate team member before they go unaddressed.

Karisa Tate — Product Marketing, Klaviyo

Paste into Customer Agent to create a custom skill

Within 24 to 48 hours of a customer's appointment or class, proactively reach out with a brief follow-up. Ask how they are feeling after the session. If they respond positively, make it easy to rebook or purchase a follow-up service or product. If they had a concern, escalate immediately to the appropriate team member. Write the post-visit sentiment and any feedback back to their profile to inform future marketing flows and appointment reminders.

Paste to

Customer Agent

Everything your customers ask. Handled automatically.

Out of the box, on day one - no training, no configuration, no engineers.

Browse by category

Let Klaviyo AI do the work inside Composer — audits, builds, and fixes across your account.

Configure, optimize, and extend Klaviyo Customer Agent with targeted skill-building prompts.

Segmentation + audiences

Build the segments and audiences worth messaging, straight from your data.

Lifecycle flows

Design the automated journeys that turn first orders into loyal repeats.

Strategy + planning

Set the plan, the calendar, and the budget for what comes next.

Campaign creation

Draft launch-ready emails, texts, and rich messages for any send.

Personalization

Make every send adapt to who's opening it, with dynamic content.

Reporting + analysis

Read your performance, benchmark it, and find the highest-leverage change.