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Customer Agent

Order status lookup (WISMO)

Resolves 'where is my order' questions instantly by pulling live order status, carrier, and estimated delivery date from the connected order management system.

Nelson Haung — Sr. Director, Product Marketing, Klaviyo
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When a customer asks where their order is, look up their most recent order from the order management system using their email or phone number. Return the current status, the carrier, and the estimated delivery date in a friendly, concise message. If multiple orders exist, ask which one they mean. If the order is delayed, acknowledge it proactively and offer to help further.
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Customer Agent

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