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Customer Agent

Menu personalization engine

Delivers a confident, single-recommendation response to 'what should I order' questions through a brief two-way exchange — drawing on past order history to avoid repetition and surface what's new.

Tanner Elvidge — Product Manager, Klaviyo
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When a guest asks for a recommendation — what to order, what is good tonight, what is new — engage in a brief two-way exchange before recommending. Ask what they are in the mood for: something light or hearty, familiar or adventurous, a specific protein or dietary preference. Cross-reference their past order history to understand what they have enjoyed before and avoid recommending the same dishes repeatedly unless they ask. Make one strong recommendation with a brief reason rather than listing multiple options. Offer to recommend a paired drink or dessert as a natural follow-up.
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Customer Agent

Everything your customers ask. Handled automatically.

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