Customer Agent

Loyalty & rewards balance

Shows customers their loyalty balance, available rewards, and progress toward the next tier — with a warm, celebratory tone when milestones are within reach.

Karisa Tate — Product Marketing, Klaviyo

Paste into Customer Agent to create a custom skill

Let customers check their loyalty points or rewards balance and understand what they can redeem. Show their current balance, available rewards, and how close they are to the next tier or reward threshold. If they want to redeem, process it in the conversation and confirm before completing. Keep responses warm, encouraging, and celebratory when milestones are reached.

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Customer Agent

Everything your customers ask. Handled automatically.

Out of the box, on day one - no training, no configuration, no engineers.

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Let Klaviyo AI do the work inside Composer — audits, builds, and fixes across your account.

Configure, optimize, and extend Klaviyo Customer Agent with targeted skill-building prompts.

Segmentation + audiences

Build the segments and audiences worth messaging, straight from your data.

Lifecycle flows

Design the automated journeys that turn first orders into loyal repeats.

Strategy + planning

Set the plan, the calendar, and the budget for what comes next.

Campaign creation

Draft launch-ready emails, texts, and rich messages for any send.

Personalization

Make every send adapt to who's opening it, with dynamic content.

Reporting + analysis

Read your performance, benchmark it, and find the highest-leverage change.