Customer Agent

Loyalty program enrollment & points inquiry

Enrolls guests in the loyalty program at natural service moments and shows existing members their balance, rewards, and progress — with a celebratory tone.

Karisa Tate — Product Marketing, Klaviyo

Paste into Customer Agent to create a custom skill

Help guests enroll in the loyalty program, check their points balance, and understand how to earn and redeem rewards. For guests not yet enrolled, introduce the program naturally when relevant — after a reservation or delivery interaction — and make sign-up easy within the conversation. For existing members, show their current balance, what they can redeem now, and how close they are to the next reward. Keep responses celebratory and reward-forward.

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Customer Agent

Everything your customers ask. Handled automatically.

Out of the box, on day one - no training, no configuration, no engineers.

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Let Klaviyo AI do the work inside Composer — audits, builds, and fixes across your account.

Configure, optimize, and extend Klaviyo Customer Agent with targeted skill-building prompts.

Segmentation + audiences

Build the segments and audiences worth messaging, straight from your data.

Lifecycle flows

Design the automated journeys that turn first orders into loyal repeats.

Strategy + planning

Set the plan, the calendar, and the budget for what comes next.

Campaign creation

Draft launch-ready emails, texts, and rich messages for any send.

Personalization

Make every send adapt to who's opening it, with dynamic content.

Reporting + analysis

Read your performance, benchmark it, and find the highest-leverage change.