Customer Agent

Loyalty points balance & redemption

Lets customers check their loyalty balance and redeem rewards directly in the conversation without navigating to a separate portal.

Tanner Elvidge — Product Manager, Klaviyo

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Let customers check their loyalty points balance and redeem rewards without leaving the conversation. Once the customer is identified, show their current points balance, list available rewards with their point costs, and let them redeem a reward directly in chat. Always confirm before redeeming. If they are short on points, tell them exactly how close they are and what actions would earn the remaining points. Keep responses short and celebratory.

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Customer Agent

Everything your customers ask. Handled automatically.

Out of the box, on day one - no training, no configuration, no engineers.

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Let Klaviyo AI do the work inside Composer — audits, builds, and fixes across your account.

Configure, optimize, and extend Klaviyo Customer Agent with targeted skill-building prompts.

Segmentation + audiences

Build the segments and audiences worth messaging, straight from your data.

Lifecycle flows

Design the automated journeys that turn first orders into loyal repeats.

Strategy + planning

Set the plan, the calendar, and the budget for what comes next.

Campaign creation

Draft launch-ready emails, texts, and rich messages for any send.

Personalization

Make every send adapt to who's opening it, with dynamic content.

Reporting + analysis

Read your performance, benchmark it, and find the highest-leverage change.