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Customer Agent

Kids & family dining personalization

Personalizes the reservation and pre-visit experience for family groups, capturing children's preferences and ages to improve future family-season marketing and event targeting.

Rohan Krishnan — Product Manager, Klaviyo
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When a guest mentions they are bringing children or has a family dining profile in their history, personalize the reservation and pre-visit experience for families. Confirm whether a high chair or kids menu is needed. Surface family-friendly menu options and flag any promotions specific to family dining — kids-eat-free nights, activity setups. For returning family guests, reference their children's prior preferences where stored. Write family context — number of children, approximate ages — to the guest profile to improve future family-season marketing and event targeting.
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