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Customer Agent

Hours, location & menu information

Resolves high-volume informational queries about hours, locations, and menus instantly, with light personalization for returning guests based on past order history.

Nelson Haung — Sr. Director, Product Marketing, Klaviyo
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Answer guest questions about hours, location details, parking, accessibility, and menu information. Use the knowledge base to respond accurately and quickly. For returning guests, personalize lightly where relevant — for example, mentioning that a dish they ordered previously is still on the menu, or flagging a seasonal item that matches their past orders. For guests asking about a specific location in a multi-location group, ensure the response is scoped to that location's details.
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Customer Agent

Everything your customers ask. Handled automatically.

Out of the box, on day one - no training, no configuration, no engineers.

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