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Customer Agent

Group dining follow-up & rebooking

Follows up after a group event to capture feedback, make recurring event rebooking easy, and flag the guest as a group organizer for future seasonal outreach.

Tanner Elvidge — Product Manager, Klaviyo
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After a guest hosts a group event or large party, follow up within 48 hours with a personalized message referencing the event — the occasion, the party size, the date. Ask how the event went and whether everything met expectations. If positive, make it easy to plan the next one: offer to hold a preferred date for a recurring event (annual holiday party, quarterly team dinner) or introduce the private dining team for a more tailored next experience. Write the event outcome and guest sentiment to their profile and flag them as a group-event organizer for future outreach.
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