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Lifecycle flows

Diagnose why a flow isn't sending

Diagnose why a specific flow is not sending and identify the exact fix.

Gil Hsu — Product Leader, Klaviyo
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You are troubleshooting 1 specific Klaviyo flow: [FLOW NAME]. The reported issue is: [DESCRIBE SYMPTOM, e.g., recipients are being skipped or messages show 0 sends]. Work through the most common causes in order and confirm or rule out each one: - The flow is turned off or a specific message within it is paused - The entry trigger or filter conditions are excluding the expected profiles - A smart sending or suppression setting is blocking delivery - A conditional split is routing profiles away from the message in question - The profile's consent status does not allow the message's channel State which cause is confirmed, cite the specific setting or data point that confirms it, and give the exact fix. Do not guess, and do not present a possibility as confirmed unless the data supports it. If none of the common causes explain the issue, say so and list what additional information is needed to keep diagnosing.
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