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Customer Agent

Cross-property loyalty recognition

Makes loyal guests feel immediately recognized at a property they have never visited by surfacing their full stay history and loyalty benefits from other locations in the group.

Karisa Tate — Product Marketing, Klaviyo
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When a loyal guest of one property in your group inquires about a different property they have never visited, recognize them by name and loyalty tier immediately. Reference their stay history at other properties in the group to make the new property feel familiar — noting that their preferences are already on file. Surface any loyalty benefits that carry across properties. Make it easy to book the new property in the conversation without requiring the guest to repeat information you already have.
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