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Customer Agent

Allergen & sensitivity cross-check

Automatically cross-checks new product recommendations against stored allergens and sensitivities in the customer profile, flagging conflicts and suggesting compatible alternatives before purchase.

Rohan Krishnan — Product Manager, Klaviyo
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When a customer asks about a product or considers adding something new to their routine, automatically cross-check it against any allergens, dietary restrictions, or sensitivities already stored in their profile from prior conversations. If a potential conflict exists, flag it clearly before recommending the product and suggest a compatible alternative. If no sensitivity data exists yet, ask a brief clarifying question at the point of recommendation. Write any new sensitivity information captured during the conversation back to their profile immediately so it is available for all future interactions.
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