An AI ticketing system takes this a step further. AI uses artificial intelligence to predict customer needs, and resolve common questions without agent intervention. This frees up your support team to focus on more complex problems and deliver higher-quality service.
Why it matters
Why Klaviyo
Key features
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Why does an automated ticketing system matter?
An automated ticket system is about more than just closing tickets; it’s about providing faster, more personal support that builds loyalty. When agents are not bogged down by manual tasks, they can focus on the customer. This creates a consistent and seamless experience, no matter if the customer reaches out via email, chat, SMS or social.
For B2C brands, a support ticket is a critical signal. It’s an opportunity to understand a customer’s needs, strengthen the relationship, and even drive future sales. Connecting your ticketing system to your marketing data turns every support moment into a chance for growth.
Why choose Klaviyo for your automated ticketing system?
Klaviyo Helpdesk is built to connect service with marketing, giving B2C brands an edge that traditional ticket systems cannot match.
Unify service and marketing with a single customer view
Give your agents the full picture. With Klaviyo, support agents see a customer’s complete order history and marketing engagement right inside the helpdesk. This context allows for faster, more personalized resolutions that build trust and drive revenue.
Automate ticket management with AI
Work smarter, not harder. The K:AI, Klaviyo AI, ticketing system automatically routes inquiries to the right agent, tags tickets by topic, and soon, it will also suggest on-brand responses. This speeds up resolution times and lets your team handle more conversations with less effort.
Manage all channels in one helpdesk
Stop toggling between tools. Klaviyo automated ticketing system brings all your support channels—email, web chat, SMS, WhatsApp and social media—into one unified inbox. This breaks down silos and creates a truly consistent customer experience.
Key features of Klaviyo’s automated ticketing system
| Feature | Description | Available with Klaviyo |
|---|---|---|
| Unified inbox | Centralize conversations from all your support channels into a single view. Agents can manage email, chat, SMS, WhatsApp, and social tickets without switching contexts. | ✔️ |
| AI-powered automation | Automatically route tickets to the right team member with round-robin assignment, tag incoming messages by topic, and soon, will also provide agents with AI-suggested replies. | ✔️ |
| Complete customer context | Equip agents with a customer’s full order history, past support tickets, and recent marketing interactions, all displayed alongside the open ticket. | ✔️ |
| Macros for quick replies sign-up form | Create and use pre-written responses (macros) for common questions. Personalize macros with customer data like their name or order ID for faster, more personal replies. | ✔️ |
| Edit/Cancel Orders | Agents can edit or cancel orders directly within the Helpdesk, no need to toggle between tabs. | ✔️ |
Disclaimer: Klaviyo Helpdesk supports two-way conversations in any language, as long as both the customer and agent use the same language. Klaviyo does not translate messages between languages. The Helpdesk interface will appear in the language you’ve selected in your Klaviyo account settings.
How to get started with an automated ticketing system
- Connect your support channels. Link your email, web chat, SMS numbers and social accounts and WhatsApp to Klaviyo Helpdesk to start receiving tickets in your unified inbox.
- Set up your automation rules. Turn on round-robin assignment to automatically distribute new tickets or create macros with personalized responses for frequently asked questions.
- Empower your agents. Train your team to use the complete customer view and AI-powered suggestions to resolve issues faster and more effectively.
- Connect service to marketing. Use ticket activity to trigger automated follow-up flows or to exclude customers with open issues from promotional campaigns.
Stop just closing tickets. Start building relationships and driving revenue with every support interaction.