At Klaviyo, we love to build intuitive customer experiences. You will be our first KPPL (HR) Product Manager tasked with designing and building technology solutions that offer a simple, innovative and interactive end to end experience in the employee journey. We believe that this newly created position will be a game changer for all Klaviyos as we continue on our rocketship growth trajectory. 

In this role, you’ll be expected to demonstrate proficiency in these key areas:

Employee Centric

• You’ll define clear and actionable problem statements to help inform the end to end employee experience while displaying a comprehensive understanding of cutting edge HR platforms and tools
• You’ll leverage employee insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria
• You’ll obsess over user experience and seek to create world class, omni-channel experiences

Business Focused 

• You’ll own the KPPL tech product roadmap, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes
• You will seek ways to simplify and automate existing processes, leveraging tools and systems as necessary but also pushing to lighten the burden of current processes by questioning the need as well as looking for alternative, faster and simpler ways to solve the problem.
• You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team

Technology Driven

• You’ll understand and leverage technology and end-state architecture vision to partner with our People Tech team to drive comprehensive design decisions out of white space technical problems
• You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside the People Tech Team

Integrated Problem Solving

• Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible
• Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer 

Transformational Leadership

• You’ll develop and communicate a short and long term vision to key stakeholders and cross functional teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in influencing at all levels
• You’ll play a Player Coach role to both teams and individual Klaviyos to develop and embed product mindset across the KPPL organization

You could be a great fit if you are:

• Intellectually Curious. You seek to understand and know when to ask why, you get excited about exploration and are not afraid to put your ideas out there or hunt down the non obvious answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer.You can boil down complex ideas clearly into a simple statement and bring others along regardless of who you are trying to influence. You can hang with the CEO one day and an early in career Klaviyo the next. 
• Roll Up Your Sleeves-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work. You fixate on the details and want to be in the weeds.
• Passionate for HR Products. You care about the employee journey and want to contribute to employee success. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our employees to fully understand their needs.
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
• Team Player. You enjoy working with diverse people and driving toward a common goal. You have the ability to put the good of Klaviyos before yourself and establish long-lasting relationships.

Basic Qualifications:

• At least 5 years of HR tech product management experience  

Preferred Qualifications:

• HR Domain experience or exposure
• New Product Introduction
• Architecting the employee experience
• Competitive and requirement analysis
• 2+ years of experience in Agile environment

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here