Turn reviews into repeat buyers
A customer leaves a 5-star review—Klaviyo automatically sends a thank-you with a promo code. A 3-star review? Create a support ticket before they leave.
Let customer reviews do the selling for you
Klaviyo Reviews helps you showcase social proof across the customer journey and collect more buyer insights. Available for Shopify and WooCommerce stores.
Trusted by 205,000+ brands
Show up where shoppers are already looking
Sync your best reviews to Google Shopping, Shopify, the Shop app, and Meta stores—so social proof is working even when you're not.
Make every review count twice
Custom review questions capture shopper preferences, sizes and habits. That data goes straight into their Klaviyo profile to power smarter segments and personalised messages.
Find your fan favourites
More reviews = more insights. Discover which products your customers love to create smarter segments and personalisation.
Turn footfall into high-intent moments with location-triggered messages that bridge the gap between in-store and online experiences.
Smarter review requests
Turn footfall into high-intent moments with location-triggered messages that bridge the gap between in-store and online experiences.
Better customer profiles
Capture physical attributes, personal preferences and even more data with custom review questions.
Instant follow-ups
Send automatic review follow-ups, thanking customers for leaving a good review with a promo code or creating a support ticket if they were disappointed.
List growth
Put your best reviews directly into your forms to help convert more subscribers.
Flexible pricing that suits your needs
Visit the pricing page to see all the products and features available to help you create smarter customer journeys and longer-lasting relationships.
Reviews
Collect and display product reviews to build trust and drive conversions.
Show your best reviews across the customer journey
Let video reviews do the selling
Let your customers do the talking with authentic video reviews that help drive conversion.
Your best reviews deserve more attention
Showcase your best reviews across Google, Shopify, Shop app and Meta stores—putting social proof in front of shoppers wherever they browse.
Designed to fit your shopfront
Display reviews on your website with flexible widgets, or use custom CSS to design their appearance.
Add a little extra trust
Auto-verify reviews that meet key criteria, adding a tick next to the review. A little trust goes a long way.
Real customers have the best answers
Boost shopper confidence by pairing your review section with product Q&A; potential customers can ask questions and get answers from customers who have already bought your products.
Customer Spotlight
Your reviews can do more
Make it easier for customers to leave reviews with AI, and track response rates, conversions and sentiment with built-in reporting.
AI-powered feedback
Help customers leave reviews faster with AI-generated headline recommendations. AI-generated quick replies speed up your responses while matching your brand voice.
Deeper customer insights
Track review trends, conversion and AI-powered sentiment insights to see what customers can’t stop talking about – and what might need attention.
From review to revenue
Use advanced funnel tracking to see when a prospect views a product review and when they add that product to their shopping basket.
Reviews without the reset
Already have reviews? Bring them into Klaviyo with a CSV upload and pick up right where you left off.
Additional review resources
Getting started with Reviews
Learn how to integrate Klaviyo Reviews with your Shopify or WooCommerce store.
Best practices for reviews
Check out best practices in Klaviyo Academy, your go-to resource for reviews training.
Reviews help define your brand
Are your reviews telling the right story? Discover how reviews can boost your brand’s marketing.
Reviews FAQs
What is Klaviyo Reviews?
Klaviyo Reviews allows Shopify and WooCommerce merchants to seamlessly collect customer reviews, sync existing reviews with the Klaviyo platform, showcase their best reviews across stores, and gather more customer data – all on a single platform.
Which platforms does Klaviyo Reviews support?
Klaviyo Reviews is available for Shopify and WooCommerce stores.
Do I need a paid Klaviyo Email plan to use Klaviyo Reviews?
Yes, you must be a paying Klaviyo Email customer to use Klaviyo Reviews.
Can I customise how reviews are displayed on my website?
Yes, you can display reviews using flexible widgets or apply custom CSS to match your brand's design.
What kinds of insights can I gather from Klaviyo Reviews?
You can monitor response rates, total reviews, rating trends and review conversions, and use custom review questions to capture physical attributes, personal preferences and other customer data.
How does Klaviyo Reviews help collect more reviews?
Klaviyo automatically requests reviews from eligible customers via pre-built email or SMS flows, sends follow-up messages, and uses AI-generated headline recommendations to make it quicker and easier for customers to leave reviews.
Does Klaviyo Reviews support video formats?
Yes, customers can submit video reviews to capture product use from multiple angles, increasing buyer confidence and conversion.
Where can I display reviews collected through Klaviyo Reviews?
You can display reviews on your own website using flexible widgets or custom CSS, and syndicate them to Google Shopping, Shopify, the Shop app, Meta stores and across multiple storefronts — all from one place.
Can I embed reviews in my sign-up forms?
Yes, Klaviyo is the only reviews platform that lets you embed reviews directly in sign-up forms.
How can I get started with Klaviyo Reviews?
First, integrate the Klaviyo Reviews app with your Shopify or WooCommerce store. Then, you can add review widgets to your website and set up email and SMS flows that send review requests to your customers. Learn more about getting started with reviews.
Is Klaviyo Advanced Analytics required for predictive analytics?
No, all Klaviyo Marketing customers have access to CLV and predictive analytics. With Klaviyo Marketing Analytics, customers get access to the Custom CLV feature and can make adjustments to the prediction window (the standard is 365 days).
How much does Klaviyo Reviews cost?
Klaviyo Reviews is an add-on product billed monthly based on the number of monthly orders. Plans start at $25 a month and scale with your order volume, so you only pay for what you need at any point in your growth journey. When you run out of orders, further requests are paused for that billing cycle.