The Klaviyo Approach
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Latest articles
Fresh perspectives on marketing strategy, customer engagement, and industry innovations from our team of experts and thought leaders.

Customer experience
7 Customer Agent wins 6 Nov 2026
See how 3 agencies use Klaviyo Customer Agent to book classes, save subscriptions, and screen damage claims, plus the build that nearly tripled chat conversion.

Artificial intelligence
10 AI marketing agent jobs you can use right now5 Nov 2026
From finding revenue opportunities to building campaigns, AI marketing agents can take on more of the work. Here are 10 ways to put them to work, with prompts you can try in Klaviyo Composer.

Retention marketing
Revenue shows movement. Margin shows if it was worth it.5 Nov 2026
Revenue can make an ecommerce retention program look healthy while it loses money. See how one agency adds product margin to Klaviyo to build profitable flows.
Campaign strategy best practices
B2C marketing success demands more than isolated tactics—it requires orchestrated campaigns that connect with customers across channels.

Campaign strategy
7 Halloween Email Marketing Examples 18 Sept 2026
Halloween is great for connecting with customers through email and text message marketing. Browse examples from companies like Tropic Skincare and Minor Figures for ideas.

Campaign strategy
10 marketing tasks for a record-breaking Black Friday17 Sept 2026
Get your Black Friday Ecommerce Marketing plan underway with our checklist guide with 10 steps that are spread across 3 phases. See the tactics Klaviyo customers used to succeed and look at a few examples.

Campaign strategy
9 Boxing Day marketing ideas17 Sept 2026
Get inspired with these 9 Boxing Day marketing ideas and email examples from real brands. Learn how to segment audiences, personalise campaigns, and drive post-Christmas sales with Klaviyo.
Email marketing best practices
Elevate your email marketing with actionable insights, proven strategies, and expert tips to drive engagement and revenue through impactful campaigns.

Email marketing
7 best email marketing platforms for 202616 Oct 2026
Discover the best email marketing platform for ecommerce in 2026. Compare top tools for data, automation, personalisation, and deliverability.

Email marketing
5 win-back email examples & strategies for success15 Oct 2026
The best win-back campaign examples to re-engage your lapsed customers and reduce customer churn. Boost retention rates with these best practices and strategies.

Email marketing
8 email marketing metrics and KPIs to track in 202615 Oct 2026
The email marketing metrics you need to track and top tips for improving each, to deliver consistent and demonstrable improvements for your business
SMS marketing best practices
Discover how to build meaningful customer connections and drive results through strategic SMS campaigns, from automation best practices to compliance essentials.

SMS marketing
3 best SMS marketing platforms for 202625 Jun 2026
Looking for the best SMS marketing tools? Discover the top 3 platforms for 2026 and learn how to choose the right one for segmentation, automation, and two-way messaging.

SMS marketing
SMS audience segmentation: 9 segments to drive sales16 Jun 2026
Discover the key customer segments you should target for SMS to drive conversions.

SMS marketing
100+ European SMS marketing stats15 Jun 2026
Inform your SMS marketing strategy. Learn how over 5,000 consumers want to interact with text messages from your business
Customer experience

Customer experience
7 Customer Agent wins 6 Nov 2026
See how 3 agencies use Klaviyo Customer Agent to book classes, save subscriptions, and screen damage claims, plus the build that nearly tripled chat conversion.

Customer experience
Self-service customer support for your ecommerce store8 Oct 2026
Build a self-service customer support knowledge base from the tickets you already get. Rank questions, answer in shoppers’ words, and cut repeat emails.

Customer experience
Tips for the 5 stages of the marketing funnel22 Sept 2026
Lifecycle marketing helps you tailor customer experiences at every stage of the marketing funnel, improving conversions and retention