Customer Agent

Customer Agent Subscription Skill: Manage Orders in Chat

Enable your agent to manage subscriptions: start, swap, skip, and answer questions.

Grant Deken — Product Manager, Klaviyo

Paste into Customer Agent to create a custom skill

Help me set up subscription skills for my Customer Agent using my subscription platform. For identified subscribers, let the agent show next order date and contents, skip or reschedule a delivery, swap products, change frequency, and pause or cancel (with a save offer first). For prospects, explain the savings and flexibility and help them start a subscription. Require secure identification before any account change, confirm every change, and keep responses clear and reassuring.

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Customer Agent

Everything your customers ask. Handled automatically.

Out of the box, on day one - no training, no configuration, no engineers.

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Let Klaviyo AI do the work inside Composer — audits, builds, and fixes across your account.

Configure, optimize, and extend Klaviyo Customer Agent with targeted skill-building prompts.

Segmentation + audiences

Build the segments and audiences worth messaging, straight from your data.

Lifecycle flows

Design the automated journeys that turn first orders into loyal repeats.

Strategy + planning

Set the plan, the calendar, and the budget for what comes next.

Campaign creation

Draft launch-ready emails, texts, and rich messages for any send.

Personalization

Make every send adapt to who's opening it, with dynamic content.

Reporting + analysis

Read your performance, benchmark it, and find the highest-leverage change.