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Customer Agent

Customer Agent Back-in-Stock Skill: Capture Demand Automatically

Capture demand for sold-out products and auto-enroll shoppers in your back-in-stock flow.

Grant Deken — Product Manager, Klaviyo
Paste into Customer Agent to create a custom skill
When a shopper is interested in a product that’s sold out, subscribe them to my back-in-stock flow for that item. When a shopper is interested in a product or variant that’s out of stock, do this in order: 1. Confirm the exact item and variant (size/color/SKU). 2. Offer to alert them when it’s back. 3. If yes, capture or confirm their email (and offer SMS with clear consent). 4. Create a back-in-stock subscription for that specific variant so they’re enrolled in my back-in- stock flow. 5. Confirm enrollment and recommend one to two in-stock alternatives in the meantime. Never end on “it’s unavailable.” Always capture the alert and offer an alternative.

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