Customer success to help you grow. Not compensate for software shortfalls.

Some vendors charge you more for basic support. Klaviyo is different. Our Customer Success teams and Product Experts are here to help you maximize your results by proactively offering strategic support, ecommerce expertise, and marketing best practices. All at no additional cost.

Dedicated customer success

Every Klaviyo customer with 125,000 contacts or more qualifies for a dedicated Customer Success Manager. Your CSM is on hand to offer onboarding help, deliverability optimization, strategic advice, design support, and more. Plus, all dedicated Customer Success Management comes at no additional cost.

Contact us to learn more

Onboarding support

We’ll help you hit the ground running. From initial ecommerce platform integration and audience segmentation to lifecycle automation flows and sending your first campaign—we’ll provide a blueprint for success. Klaviyo’s Onboarding Specialists will ensure you see improvements in your marketing performance as quickly as possible.

Request a demo

Onboarding support

We’ll help you hit the ground running. From initial ecommerce platform integration and audience segmentation to lifecycle automation flows and sending your first campaign—we’ll provide a blueprint for success. Klaviyo’s Onboarding Specialists will ensure you see improvements in your marketing performance as quickly as possible.

Request a demo

Set up a free account and see for yourself

! Get Started

Deliverability optimization

Our deliverability support is designed to optimize your email inbox placement and sending success. We’ll help you create an effective strategy to build a solid reputation that gets your content placed appropriately in your customer’s inbox. We’ll also provide best practices on how to maintain a strong sender reputation.

Find out more about deliverability

Marketing strategy advancement

Klaviyo’s Customer Success Managers will help support your marketing strategy. Whether it’s A/B testing, recommending a discount strategy that optimizes for growth or coming up with suggestions to drive customer lifetime value, we’ve got you covered.

Talk to a Klaviyo expert

Marketing strategy advancement

Klaviyo’s Customer Success Managers will help support your marketing strategy. Whether it’s A/B testing, recommending a discount strategy that optimizes for growth or coming up with suggestions to drive customer lifetime value, we’ve got you covered.

Talk to a Klaviyo expert

Email template design

Our design support provides assistance and education for email template creation. We’ll collaborate with you on building responsive emails, and will also offer initial troubleshooting for pre-existing templates. Better yet, we’ll share design best practices and helpful tips on how to create highly effective email content you can use going forward.

Get started with Klaviyo

Over 10,000 of the top ecommerce brands use Klaviyo to fuel their growth.

Here when you need us. However you need us.

Email & Web

Our team of Klaviyo Product Experts are available to respond to email and web requests from 6am to 10pm ET Monday to Friday, and 10am to 4pm ET on weekends.

Chat

Customers with 400 contacts or more can access chat support from our Klaviyo Product Experts from 9am 5pm EST Monday to Thursday, and 9am to 4pm on Friday.

Online

Looking for quick tips? Need some help with basic troubleshooting? We offer hundreds of articles, guides, and videos in the Klaviyo Help Center.  

Start sending more targeted emails today

! Get Started